AFROZA AKTER
IT Support Engineer
Dhaka
Summary
Highly skilled IT Support Engineer with over 5+ years of experience in providing comprehensive technical support to end-users and organizations. Proficient in troubleshooting hardware and software issues, managing network infrastructure, and implementing IT solutions to enhance operational efficiency. Adept at working in fast-paced environments, delivering exceptional customer service, and ensuring seamless IT operations.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
IT Support Engineer
Energypac Engineering Ltd
Dhaka
04.2018 - 03.2024
- Daily monitoring of internet connectivity in the office location
- Check all switches, routers physical connectivity
- Established new internet connections, wifi router configure and involved in the bandwidth upgradation activities whenever required
- Other software installation in user's PC, laptop, desktop as per need
- For hardware related issues in laptop, desktop, printer, scanner etc., after diagnosis from our end send to supplier service center if required
- Check all hardware back from suppliers after repair and deliver to the end users
- End point security installation in user's machine and follow up antivirus email
- IT Inventory lists for user's materials i.e
- Desktop, laptop, printer, scanner, portable hard disk etc
- Is being record and maintain properly for all employees
- Assist users for any ERP related software issues and coordinating with the supplier until issue fixed
- Supervised a technician team
Data Entry Operator
Golden Hervest Information Limited
Dhaka
12.2017 - 03.2018
- Maintained files, records, and chronologies of entry activities.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor of Science - Computer Science Engineering.
City University (Bangladesh)
Khagan, Birulia, Savar, Dhaka-1340, Bangladesh 04.2019 - 01.2022
Diploma of Engineering - Computer Science Engineering
Dhaka Polytechnic Institute
Tejgaon Industrial Area , Dhaka ,1208, Bangladesh 01.2013 - 12.2017
Secondary School Certificate - Science
South Breeze International School
AShulia, Savar , Dhaka 01.2007 - 01.2011
Skills
IT support service level-1
Windows setup
LAN setup
Internet monitoring
PC assembly
Microsoft Office
Outlook configure
TeamViewer
AnyDesk
undefinedWebsites
Educations
- B.Sc, CSE, City University, 01/01/19, 01/01/22, 3.47, Dhaka, Dhaka
- Diploma in Engineering, Computer Science, Dhaka Polytechnic Institute, 01/01/13, 01/01/17, 3.24, Dhaka, Dhaka
- S.S.C, Science, South Breeze International School, 01/01/07, 01/01/11, 4.38
Certifications & Achievements
- IT Support Service Level-1 Certification – Bangladesh Technical Education Board (BTEB), 2022
- Network Security Fundamentals – Coursera, 2023
- Cybersecurity Essentials – Cisco Networking Academy, 2022
- Best IT Support Engineer Recognition – Energypac Engineering Ltd, 2021
Hobbies & Interests
- Technology & Innovation: Exploring AI, cybersecurity, and cloud computing advancements.
- Programming & Coding: Developing automation scripts in Python & C.
- Reading & Research: Studying network security, IoT, and embedded systems.
- Traveling & Cultural Exchange: Passionate about experiencing new cultures and learning languages.
- Teaching & Mentorship: Enjoy mentoring students and conducting IT skill development workshops.
Extracurricular & Volunteer Activities
Extracurricular & Volunteer Activities
- Member – Computer Society, Bangladesh Chapter
- Volunteer – Digital Literacy Campaign for Underprivileged Students
- IT Trainer – Conducted corporate training on network security & troubleshooting
Timeline
Bachelor of Science - Computer Science Engineering.
City University (Bangladesh)
04.2019 - 01.2022
IT Support Engineer
Energypac Engineering Ltd
04.2018 - 03.2024
Data Entry Operator
Golden Hervest Information Limited
12.2017 - 03.2018
Diploma of Engineering - Computer Science Engineering
Dhaka Polytechnic Institute
01.2013 - 12.2017
Secondary School Certificate - Science
South Breeze International School
01.2007 - 01.2011
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