Agnes Nkansah Baffoe
Student
Bremen,HB
Summary
Dedicated professional with extensive experience at Agnes, excelling in housekeeping and culinary roles. Proven ability to enhance guest satisfaction through meticulous cleaning and effective communication. Skilled in operating floor scrubber machines and ordering cleaning supplies, while demonstrating conscientious attention to detail. Committed to maintaining high standards of cleanliness and organization.
Overview
14
14
years of professional experience
3
3
Language
Work History
Housekeeper, Cleaning, Nanny, Babysitter
Agnes
04.2024 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Nursing Assistant
2020
02.2020 - 04.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Documented care actions by completing records and logs in medical software system.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Assisted with diagnostic procedures, ensuring patient comfort and compliance with medical protocols.
- Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
- Implemented stress-reduction techniques, enhancing patient well-being and recovery experiences.
- Facilitated patient education on self-care practices, empowering individuals in their recovery process.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing all aspects of patient health.
- Contributed to decrease in patient readmission rates with thorough post-discharge instructions and follow-up.
- Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Optimized inventory management for medical supplies, preventing shortages and supporting patient care.
- Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
- Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
- Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Adapted care approaches to meet diverse needs of patients, respecting cultural and personal preferences.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
Cooking Assistant
Agnes
05.2012 - 10.2017
- Participated in weekly meetings with kitchen staff, discussing ways to improve operations and increase productivity.
- Managed inventory effectively, minimizing food waste and optimizing cost efficiency.
- Coordinated with head cook to create meal plans, schedules and other kitchen and food preparation-related items.
- Utilized skills and experience in culinary arts to deliver tantalizing food offerings.
- Collaborated with culinary team to develop seasonal menus featuring fresh, local ingredients.
- Collaborated with advanced skilled and experienced cooks to prepare high-quality meals.
- Received positive feedback from customers on taste and presentation of dishes, boosting overall satisfaction rates.
- Assisted head chef in developing new menu items, resulting in increased customer satisfaction.
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Enhanced food presentation by skillfully arranging dishes and garnishes.
- Mentored junior cooking assistants in proper cooking techniques and recipe execution, improving their skills over time.
- Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
- Implemented effective time-management strategies during busy shifts to ensure timely completion of tasks.
- Contributed to the creation of signature recipes that became popular among restaurant patrons.
- Communicated effectively with front-of-house staff regarding special requests or potential allergens within dishes.
- Adhered to strict safety standards, maintaining a safe working environment for all employees.
- Monitored and documented time and temperature of food and appliances to minimize waste.
- Successfully met dietary restrictions of guests by creating specialized meals upon request.
- Exhibited excellent knife skills for efficient cutting and dicing of ingredients as needed.
- Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
- Streamlined ingredient preparation processes, reducing overall cooking time for each dish.
- Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.
- Ensured consistent food quality by closely following established recipes and cooking techniques.
- Demonstrated strong attention to detail when measuring ingredients and plating finished dishes for optimal visual appeal.
- Developed strong multitasking skills while proficiently handling multiple orders during peak hours.
- Maintained a clean and organized kitchen workspace to ensure efficient meal preparation and service.
- Chopped vegetables, butchered meats and whisked sauces to prep food for service.
- Continuously updated knowledge on current culinary trends through industry publications and workshops.
- Adhered to proper procedure in loading and transporting food to prevent spillage and meal delivery delay.
- Supported fellow kitchen staff with timely preparation of ingredients, fostering a collaborative work environment.
- Assisted in setting up and breaking down kitchen stations.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Monitored food temperature, discarding items not stored correctly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained new staff on food preparation and safety procedures.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Pushed, pulled and transported large loads and objects.
Education
Senior Certificate - General Art
Senior High Schoo
Accra, Ghana 09.2018
Skills
Fluent in Language
Timeline
Housekeeper, Cleaning, Nanny, Babysitter
Agnes
04.2024 - Current
Nursing Assistant
2020
02.2020 - 04.2021
Cooking Assistant
Agnes
05.2012 - 10.2017
Senior Certificate - General Art
Senior High Schoo