Agustin Serrano Vazquez
Munich
Summary
Proficient Telecommunications Engineer with broad-range national and international experience in voice and data network support and installation. Creative customer service during catastrophic events. Strong process management skills to streamline implementations, configurations and operations.
Overview
7
7
years of professional experience
Work History
Network Operations Center Engineer
Anuvu
09.2022 - Current
- Supported global network users with connectivity, and access issues for geo satellite services.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Closed first-time tickets quickly and met resolution volume requirements.
- Exceeded SLA standards for response times and problem resolution.
Network Operations Center Engineer
Anuvu
08.2022 - 09.2022
- Supported global network users with connectivity, and access issues for geo satellite services.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Closed first-time tickets quickly and met resolution volume requirements.
- Exceeded SLA standards for response times and problem resolution.
VoIP Network Engineer
IPVision S.A.
07.2019 - 07.2022
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Conducted troubleshooting and packet analysis for various protocols, including SS7, Sigtran, VoIP, and S6a.
- Assisted with implementation and support of network monitoring tools.
- Managed integration and deployment of softswitch systems (C4CM, C5CM) and Asterisk.
- Followed standards and procedures to maintain safe work environment.
System Support Engineer
IPVision S.A.
04.2017 - 06.2019
- Tracked problematic system errors by implementing various user support tracking metrics.
- Efficiently resolved myriad of technical issues concerning NGN/IMS/LTE & VoLTE networks
- Efficiently managed and prioritized Tier-3 work requests, ensuring timely monitoring and tracking to meet established response times.
- Performed troubleshooting and maintenance of existing network systems.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Education
Master of Science - Computer Networking And Telecommunications
Universidad De Buenos Aires
Buenos Aires, Argentina2022
Bachelor of Science - Electrical, Electronics And Communications Engineering
Universidad Tecnologica Nacional
Parana, Argentina10.2019
Skills
- VoIP Systems
- Server maintenance
- Problem Resolution
- Network configuration
- Virtualization Technologies
- Network Troubleshooting
- Wireless Networking
- Service Level Agreements
- Database Administration
- Load Balancing
- Performance Analysis
- System Administration
Interests
- PADI Open Water Certified Scuba Diver.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
French
Intermediate (B1)
Software
Microsoft Office (Powerpoint, Excel, Outlook, Teams)
G-Suite (Drive, Google Sheets, Google Slides, Meet)
Timeline
Network Operations Center Engineer
Anuvu
09.2022 - Current
Network Operations Center Engineer
Anuvu
08.2022 - 09.2022
VoIP Network Engineer
IPVision S.A.
07.2019 - 07.2022
System Support Engineer
IPVision S.A.
04.2017 - 06.2019
Master of Science - Computer Networking And Telecommunications
Universidad De Buenos Aires
Bachelor of Science - Electrical, Electronics And Communications Engineering
Universidad Tecnologica Nacional
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