Ahmad khasawneh
Burnaby
Summary
Dedicated and professional individual with a versatile background spanning ten years, combining sales expertise with a comprehensive security background across diverse regions in the United States. Proven track record in driving revenue growth, cultivating client relationships, and ensuring top-notch security protocols. Extensive security experience gained over four years, working across different areas within the United States. Excels in implementing and maintaining robust security measures to ensure safety and protection of personnel, assets, and facilities. Knowledgeable and skilled in managing emergency situations and implementing effective security protocols. Demonstrated leadership and communication skills make me an asset in training and supervising security teams. Proven history of managing and enhancing security protocols to safeguard assets and personnel. Strong focus on team collaboration and achieving results under evolving conditions. Reliable and adaptable with expertise in risk assessment and incident response.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Supervisor
Excalibur Security
11.2023 - 12.2024
- Recorded incident reports with detailed accounts of occurrences.
- Responded swiftly to security incidents and effectively resolved security issues.
- Conducted regular patrols of facility to detect and deter security threats.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
Front of House Manager
Sheraton Wall Center
10.2023 - 12.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed staff schedules and maintained adequate coverage for all shifts.
Sales Manager
Affordable Sales & Exports
01.2021 - 01.2023
- Spearheaded a sales team that consistently exceeded monthly and quarterly sales targets by 15%, contributing to a 20% increase in overall dealership revenue
- Instituted a customer feedback system, actively addressing customer concerns, and achieving a 95% customer satisfaction rating
- Implemented data analytics tools to track customer preferences and market trends, providing valuable insights for inventory management and marketing strategies
Head of Security
Cuvée
01.2017 - 01.2021
- Oversaw a team of security professionals, providing leadership and direction in day-to-day operations and strategic planning
- Implemented a training and development program resulting in a 20% improvement in team competency and responsiveness to security incidents
- Successfully managed and mitigated security incidents, minimizing the impact on operations and reputation
- Coordinated joint initiatives to address broader security concerns affecting the community
Sales Associate
American Eagle
01.2015 - 01.2016
- Interacted with customers through multiple channels, including phone, email, and chat, addressing inquiries related to product information, order status, and returns
- Effectively resolved customer issues and concerns, demonstrating problem-solving skills and a commitment to finding satisfactory resolutions
- Handled multiple customer interactions simultaneously, demonstrating strong multitasking and time management skills
- Utilized customer service software and systems efficiently to manage customer interactions, access order information, and provide accurate and timely assistance
- Fluent in Arabic and English
Event Representative
United Nations
01.2013 - 01.2014
- Collaborated with the event planning team to ensure the seamless execution of all logistical aspects, including venue setup, catering, transportation, and technical support
- Acted as a point of contact in case of emergencies, assisting with evacuations and coordinating with local authorities or security personnel when necessary
- Ensured strict adherence to UN protocol and security measures, maintaining confidentiality and professionalism at all times
Education
Food Skills BC Program -
Mission Community Skills Centre
01.2024
High School -
Winchester High School
01.2014
Event Representative -
United Nations
01.2014
Skills
- Problem Solving
- Adaptability
- Time Management
- Resilience
- Teamwork
- Sales Strategy Development
- Client Relationship Management
- Negotiation and Communication
- Risk Assessment and Mitigation
- Incident Response and Management
- Adaptability to Diverse Environments
- Team leadership
Certification
- SuperHost, 01/2023
- OFA First Aid, 01/2023
- WHMIS, 01/2023
- CCOHS, 01/2023
- BC Security License, 01/2023
Languages
Arabic
English
References
Available upon request
Timeline
Security Supervisor
Excalibur Security
11.2023 - 12.2024
Front of House Manager
Sheraton Wall Center
10.2023 - 12.2024
Sales Manager
Affordable Sales & Exports
01.2021 - 01.2023
Head of Security
Cuvée
01.2017 - 01.2021
Sales Associate
American Eagle
01.2015 - 01.2016
Event Representative
United Nations
01.2013 - 01.2014
High School -
Winchester High School
Event Representative -
United Nations
- SuperHost, 01/2023
- OFA First Aid, 01/2023
- WHMIS, 01/2023
- CCOHS, 01/2023
- BC Security License, 01/2023
Food Skills BC Program -
Mission Community Skills Centre
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