Ahmad Arslan
IT Suppoprt
Ruedesheim Am Rhein
Summary
I am an IT Systems Solution Expert with a strong knowledge of Windows Desktop Support, primarily solution-focused specialist in providing rapid client support. I pride myself on being quick learner and quickly adopt myself to the environment in order to be a productive as possible.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Onsite Support Technician
JLL
11.2024 - Current
- Key Responsibilities:
- Working on IMDB, SCCM, and Mobile databases.
- Managing new starter and leaver tickets.
- Using the ticket system : Service Now
- Handling PC refresh projects.
Technical Support
NovoNordisk GmbH
11.2023 - 08.2024
- Provided technical assistance and support for computer systems, hardware.
- Diagnosed and resolved technical issues for end-users via phone, email.
- Installed, configured, and maintained hardware and software component.
- Conducted system upgrades and patches to ensure smooth operation.
- Assisted in the implementation of IT policies and procedures.
- Trained end-users on new technologies and software applications.
- Documented troubleshooting steps and resolutions for future reference.
Technical Support
UNIVERSITÄTS Medizin Mainz
08.2023 - 11.2023
- Analyze equipment performance records to determine the need for repair or replacement.
- Configure, monitor, and maintain email applications or virus protection software.
- Coordinate with vendors and with company personnel to facilitate purchases.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate a system and network requirements.
- Load computer tapes and disks, and install software and printer paper or forms.
- Maintain logs related to network functions, as well as maintenance and repair records.
Technical Support
NXP Semiconductors Hamburg
06.2022 - 07.2023
- Utilize extensive technical skills to install low voltage systems in residential and commercial locations.
- Provide outstanding customer service while offering customer satisfaction and complaint resolution. Deliver order fulfillment in a timely and professional manner to exceed expectations.
- Troubleshoot and repair faulty networks and wiring, including computers, wired networks, wireless networks, and consumer electronics, with strict attention to detail, ensuring all deadlines are met.
- Set up static IP networking and wired and wireless networks, ensuring reliable and stable systems. Meet and exceed monthly sales and performance quotas to increase corporate revenues.
Technical Support
IKANO Bank Wiesbaden
01.2022 - 05.2022
- Maintained servers and provided a stable system including vms and other supporting systems.
- Troubleshoot internet and network connectivity issues across domains and take appropriate steps to restore service or work with internet service providers to restore service. Network issues are non-existent information can pass between computers in the office as needed.
- Set up and maintained a network of computers and databases which held confidential patient information.
- Prepared computers for onsite install download network protection software & cloud-based security solutions handled hardware/software components.
Technical Support
TEREX GmbH
06.2020 - 01.2022
- Visiting small companies for onsite Support.
- Configuration of new laptops (Lenovo & Dell).
- Installation of Hardware & software (Remote & Onsite).
- Support on daily used tools (MS teams, VPN, Outlook, etc.)
- Building profiles for new hires.
- Patching of Windows 7, 10 & 11.
- Support in managing IT infrastructure.
- Support in managing office network and keep it operational.
- Install and configure Operating Systems, Applications etc.
- Provide support to global users in their IT related issues.
- Responding to user support queries.
- Providing support in person, over the phone, or via remote access
- Mobility Ipad and Iphones
- RSA Hardware / Software Token MFA Microsoft Authenticator configuration
Office Support
MTS Rüdesheim am Rhein
05.2019 - 05.2020
- Windows Support Technician
- MS Office 2007/2010 product support
- Working knowledge of networking devices, routers, switch and telephony systems
- Installing and configuring computer hardware operating systems and applications.
- Monitoring and maintaining computer systems and networks
Education
Mittlere Reife -
Beruflichen Schulen Rheingau
Geisenheim01.2020
Hauptschulabschluss -
Beruflichen Schulen Rheingau
Geisenheim01.2019
Skills
Team Worker
Timeline
Onsite Support Technician
JLL
11.2024 - Current
Technical Support
NovoNordisk GmbH
11.2023 - 08.2024
Technical Support
UNIVERSITÄTS Medizin Mainz
08.2023 - 11.2023
Technical Support
NXP Semiconductors Hamburg
06.2022 - 07.2023
Technical Support
IKANO Bank Wiesbaden
01.2022 - 05.2022
Technical Support
TEREX GmbH
06.2020 - 01.2022
Office Support
MTS Rüdesheim am Rhein
05.2019 - 05.2020
Mittlere Reife -
Beruflichen Schulen Rheingau
Hauptschulabschluss -
Beruflichen Schulen Rheingau
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