Ahmad Faris
Food And Beverage Supervisor
Summary
I am dedicated, passionate, with a yes can-do attitude hospitality personnel. I keen on to obtain a position in an international hotel chain where i can develop and inculcate myself professionally and personally by exposing myself to different cultures, languages and international cross exposure. Moreover, to enhance and boost my career by improving my management skills within the hospitality industry. I am highly motivated, result-oriented and a team player along side a leader as i lead by example with the usage of communication tools. I guarantee continuous improvement to fulfill the company's needs and exceed it's expectation to the highest level.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Food and Beverage Supervisor
Marriott International, The Ritz-Carlton Hotel.
09.2022 - Current
- Collaborated with culinary team to develop diverse and appealing in-room dining menus.
- Regularly reviewed guest feedback data, making necessary adjustments to enhance overall experience and satisfaction levels.
- Efficiently managed budgets, controlling costs while delivering exceptional in-room dining services for optimal profitability levels without compromising quality standards.
- Managed inventory control to minimize waste and ensure the availability of high-quality food items.
- Implemented innovative technology solutions for faster ordering and enhanced guest experience.
- Demonstrated a high level of initiative and creativity by implementing new operational projects.
- Enhanced team productivity through regular training sessions and performance evaluations.
- Monitored market trends within local hospitality industry, adapting strategies as needed to maintain competitive edge.
- Organized special events catering within hotel rooms, showcasing excellent attention to detail and personalized customer care for memorable experiences.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Improved guest satisfaction by implementing efficient in-room dining order management processes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Food and Beverage Team Leader
Marriott International, W Hotels.
11.2017 - 06.2022
- Managed daily operations, including scheduling, and employee evaluations for continuous improvement.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Developed ongoing training initiative to improve food and beverage knowledge of serving employees.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Identified areas of opportunity for food and beverage sales by analyzing customer feedback and product demand metrics.
- Maximized team productivity by expertly delegating tasks to service staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Maintained detailed records of all transactions, inventory levels, sales data for accurate reporting purposes.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Food and Beverage Service Expert
Rotana Hotels
08.2016 - 01.2017
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Bachelor of Business Administration - Accounting And Finance
Amman Alahlyia University
Amman-Jordan 04.2001 -
Skills
● Cost Reduction
● Financial Data Analysis
● Budget Planning
● Budget Planning
● F&B operations
● Performance metrics monitoring
● Customer-focused management
● Time Management
● Coaching & Communication skills
● Inventory control
● Staff Management
● Team building
Timeline
Food and Beverage Supervisor
Marriott International, The Ritz-Carlton Hotel.
09.2022 - Current
Food and Beverage Team Leader
Marriott International, W Hotels.
11.2017 - 06.2022
Food and Beverage Service Expert
Rotana Hotels
08.2016 - 01.2017
Bachelor of Business Administration - Accounting And Finance
Amman Alahlyia University
04.2001 -