Ahmad Bassel AlShalah
Computer Engineer
Mannheim
Summary
Location Mannheim - Germany, Information technology professional with a Bachelor's Degree in Computer Engineering. Experienced Computer Engineer with a demonstrated history of working in many industries.
Proficient Computer Engineer thrives setting up and maintaining stations, training users and supporting pivotal process improvements to systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Information Technology Specialist
Kadorr Group · Contract
Odessa
05.2020 - 04.2022
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support and communication of system changes.
- Set up network profiles, security permissions and file sharing systems.
- Assisted with updating technical support best practices for use by team.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Prepared reports by collecting, analyzing and summarizing information.
- Configured hardware and granted system permissions to new employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Development Of CRM System (Customers Relation Management) and Maintenance with Integration of new Features.
- Dealing with Overseas Suppliers and Meeting with Marketing and Advertising Companies.
- Supervising Daily and Overseas Tasks like Reporting, Marketing, Adverting, Design, Technicians, Programming, etc.
Information Technology Manager
Tilal Properties LLC · Full-time
Dubai
02.2017 - 03.2020
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Researched and recommended innovative and automated approaches to routine tasks.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Wrote policy, procedure and manuals governing internal IT use.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Authored service level agreements for help desk operations.
- Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Managing Online Digital Marketing and Advertising.
- Development Of CRM System (Customers Relation Management) and Maintenance with Integration of new Features.
- Dealing with Suppliers and Meeting with Marketing and Advertising Companies.
Information Technology Security Manager
7Stars Security & Surveillance System Installation · Full-time
Dubai
10.2013 - 01.2017
- Worked with customers to understand needs and provide excellent service.
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Recorded incident reports with detailed accounts of occurrences.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
- Development Of GPS Tracking System and Maintenance with Integration of new Features like Automatic SMS Alerts for the Vehicles Like Speed, Geo-Fences, Reports, etc
- Programming And Implementing New GPS Devices Protocol With Integration Of Any System, and handling the GPS Devices' Accessories Like Mic, Temperature Sensor, Fuel Level Sensor, etc
- Mobile Applications Development
- Supervising Daily Tasks like Reporting, Marketing, Adverting, Designs, Technicians, Programming, Reception, etc.
Head of Information Technology Department
Newadmin Group · Full-time
Dubai, Sharjah, Ajman
05.2008 - 09.2013
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Computer Software And Hardware Maintenance
- Websites Administrator, Design And Development
- Mobile Applications Development
- Company Branding Design And Materials Printing
- Development Of Education Center System.
- Development Of Online Education & Conferencing System
- Development Of ERP System(General & Advanced Accounting Module, Human Resources Module, Inventory Module, Sales & Purchases Modules like Manufacturing Module, Express Shipping Module)
- Development Of School Management System, And Medical Management System
- Networking, Security And Surveillance Systems Installation
- Developed project management roadmap to define project objectives, timelines and milestones.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Computer Systems Engineer
AlMarwan Group Of Companies · Full-time
Sharjah
12.2006 - 05.2008
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Completed accurate and impactful system problem identification reports (SPIRs) to aid in future projects and repairs.
- Customized software, hardware and network configurations based on customer needs.
- Inspected third-party equipment installations to verify correct and consistent operations performance.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Documented system configuration, mapping and processes.
- Checked for accuracy and functionality during implementation of new systems.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Websites Administrator, Design And Development
- Networking, Security System And Surveillance Cameras
Education
Bachelor's Degree in Computer Engineering - Computer Sceince And Engineering
Ajman University
Ajman, United Arab Emirates 09.1999 - 01.2005
Skills
Hardware installations
Accomplishments
- Programming And Implementing GPS Devices Protocol With Integration Of Any System.
- Handling GPS Devices Features Like Mic, Temperature Sensor, Fuel Level Sensor, etc.
- Automatic SMS Alerts For Vehicles Like Speed, Geo-Graphical Locations, etc.
- Programming And Implementing Real Estate Customers System with Tracking of Inventory like Lands or Apartments
- Recording the Incoming and Outgoing Calls, and IVM System for Automatic Answer Machine Interactive.
- Other CRM Features from Leads Tracking to After Sales, like Followup with Leads, Tracing Phone Calls, Quality Assurance, After Sales Contracts & Payments, etc.
- General & Advanced Accounting Module, Human Resources Module, Inventory Module, Sales & Purchases Modules, Manufacturing Module, Express Shipping Module.
GPS Tracking System
Oct 2013 - Jan 2022
Associated with 7Stars Security & Surveillance System Installation
CRM (Customers Relation Management) System
May 2017 - Mar 2020
Associated with Tilal Properties LLC
ERP System
Jun 2008 - Jan 2013
Associated with Newadmin Group
Certification
Mobile Experiences | End To End Project Management | Computer Engineering
Additional Information
Driving License - Category B
Timeline
Information Technology Specialist
Kadorr Group · Contract
05.2020 - 04.2022
Information Technology Manager
Tilal Properties LLC · Full-time
02.2017 - 03.2020
Information Technology Security Manager
7Stars Security & Surveillance System Installation · Full-time
10.2013 - 01.2017
Head of Information Technology Department
Newadmin Group · Full-time
05.2008 - 09.2013
Computer Systems Engineer
AlMarwan Group Of Companies · Full-time
12.2006 - 05.2008
Bachelor's Degree in Computer Engineering - Computer Sceince And Engineering
Ajman University
09.1999 - 01.2005
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