Ahmad Bassel AlShalah
Computer Engineer
Mannheim
Summary
Location Mannheim - Germany, Information technology professional with a Bachelor's Degree in Computer Engineering. Experienced Computer Engineer with a demonstrated history of working in many industries.
Proficient Computer Engineer thrives setting up and maintaining stations, training users and supporting pivotal process improvements to systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Information Technology Specialist
Kadorr Group · Contract
Odessa
05.2020 - 04.2022
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Facilitated best user experience through continuous support and communication of system changes.
- Set up network profiles, security permissions and file sharing systems.
- Assisted with updating technical support best practices for use by team.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Prepared reports by collecting, analyzing and summarizing information.
- Configured hardware and granted system permissions to new employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Development Of CRM System (Customers Relation Management) and Maintenance with Integration of new Features.
- Dealing with Overseas Suppliers and Meeting with Marketing and Advertising Companies.
- Supervising Daily and Overseas Tasks like Reporting, Marketing, Adverting, Design, Technicians, Programming, etc.
Information Technology Manager
Tilal Properties LLC · Full-time
Dubai
02.2017 - 03.2020
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Researched and recommended innovative and automated approaches to routine tasks.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Wrote policy, procedure and manuals governing internal IT use.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Authored service level agreements for help desk operations.
- Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Managing Online Digital Marketing and Advertising.
- Development Of CRM System (Customers Relation Management) and Maintenance with Integration of new Features.
- Dealing with Suppliers and Meeting with Marketing and Advertising Companies.
Information Technology Security Manager
7Stars Security & Surveillance System Installation · Full-time
Dubai
10.2013 - 01.2017
- Worked with customers to understand needs and provide excellent service.
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Recorded incident reports with detailed accounts of occurrences.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
- Development Of GPS Tracking System and Maintenance with Integration of new Features like Automatic SMS Alerts for the Vehicles Like Speed, Geo-Fences, Reports, etc
- Programming And Implementing New GPS Devices Protocol With Integration Of Any System, and handling the GPS Devices' Accessories Like Mic, Temperature Sensor, Fuel Level Sensor, etc
- Mobile Applications Development
- Supervising Daily Tasks like Reporting, Marketing, Adverting, Designs, Technicians, Programming, Reception, etc.
Head of Information Technology Department
Newadmin Group · Full-time
Dubai, Sharjah, Ajman
05.2008 - 09.2013
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Computer Software And Hardware Maintenance
- Websites Administrator, Design And Development
- Mobile Applications Development
- Company Branding Design And Materials Printing
- Development Of Education Center System.
- Development Of Online Education & Conferencing System
- Development Of ERP System(General & Advanced Accounting Module, Human Resources Module, Inventory Module, Sales & Purchases Modules like Manufacturing Module, Express Shipping Module)
- Development Of School Management System, And Medical Management System
- Networking, Security And Surveillance Systems Installation
- Developed project management roadmap to define project objectives, timelines and milestones.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Computer Systems Engineer
AlMarwan Group Of Companies · Full-time
Sharjah
12.2006 - 05.2008
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Completed accurate and impactful system problem identification reports (SPIRs) to aid in future projects and repairs.
- Customized software, hardware and network configurations based on customer needs.
- Inspected third-party equipment installations to verify correct and consistent operations performance.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Documented system configuration, mapping and processes.
- Checked for accuracy and functionality during implementation of new systems.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Websites Administrator, Design And Development
- Networking, Security System And Surveillance Cameras
Education
Bachelor's Degree in Computer Engineering - Computer Sceince And Engineering
Ajman University
Ajman, United Arab Emirates 09.1999 - 01.2005
Skills
Hardware installations
Software updates
Problem-solving skills
Budget and cost analysis
Device configuration
Task Prioritization
Confidential data management
Operations management
Network administration
Employee training and development
Security Protocols
Project Management
Excellent interpersonal skills
Firewalls
Cloud services
Network infrastructure administration
Network security
Self-Motivated
Decision-Making
Inventory management
Programming
Search Engine Optimization
Web Security
Data visualizations
Project coordination
Requirements gathering
Cloud-based software development
Accomplishments
- Programming And Implementing GPS Devices Protocol With Integration Of Any System.
- Handling GPS Devices Features Like Mic, Temperature Sensor, Fuel Level Sensor, etc.
- Automatic SMS Alerts For Vehicles Like Speed, Geo-Graphical Locations, etc.
- Programming And Implementing Real Estate Customers System with Tracking of Inventory like Lands or Apartments
- Recording the Incoming and Outgoing Calls, and IVM System for Automatic Answer Machine Interactive.
- Other CRM Features from Leads Tracking to After Sales, like Followup with Leads, Tracing Phone Calls, Quality Assurance, After Sales Contracts & Payments, etc.
- General & Advanced Accounting Module, Human Resources Module, Inventory Module, Sales & Purchases Modules, Manufacturing Module, Express Shipping Module.
GPS Tracking System
Oct 2013 - Jan 2022
Associated with 7Stars Security & Surveillance System Installation
CRM (Customers Relation Management) System
May 2017 - Mar 2020
Associated with Tilal Properties LLC
ERP System
Jun 2008 - Jan 2013
Associated with Newadmin Group
Certification
Mobile Experiences | End To End Project Management | Computer Engineering
Additional Information
Driving License - Category B
Timeline
Information Technology Specialist
Kadorr Group · Contract
05.2020 - 04.2022
Information Technology Manager
Tilal Properties LLC · Full-time
02.2017 - 03.2020
Information Technology Security Manager
7Stars Security & Surveillance System Installation · Full-time
10.2013 - 01.2017
Head of Information Technology Department
Newadmin Group · Full-time
05.2008 - 09.2013
Computer Systems Engineer
AlMarwan Group Of Companies · Full-time
12.2006 - 05.2008
Bachelor's Degree in Computer Engineering - Computer Sceince And Engineering
Ajman University
09.1999 - 01.2005