AHMED AMRI
Hospitality Professional
Tunis,Tunis
Summary
Multilingual hospitality professional with 20 years of international experience in front office operations, guest relations, and team leadership. Proven track record in enhancing guest satisfaction, resolving complaints efficiently, and supervising high-performing teams. Proficient in major hotel systems and highly skilled in multicultural communication.
Overview
17
17
years of professional experience
2
2
Certifications
6
6
Languages
Work History
Guest Service Agent
MSC
05.2024 - Current
- Manage guest inquiries, complaints, cashier operations, and daily front office tasks.
- Oversaw Voyagers Club services Loyalty program
- Overnight Shift
Acting Front Office Manager
Jouri A Murwab Hotel
10.2022 - 04.2024
- Led front office team and conducted guest service training.
- Implemented standardized operating procedures for front office management, contributing to consistent service delivery and improved team performance.
- Increased Revinate score from 3.9 to 4.3; improved ratings on Booking.com, Google, and Agoda.
- Boosted monthly reviews from 800+ to over 1,000.
- Achieved 100% occupancy during peak periods and raised ADR to over 400 QAR.
- Managed reservations, guest complaints, room assignments
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Assistant Front Desk Manager
Les Orangers Resort
07.2022 - 09.2022
- Coordinated front desk operations to ensure seamless guest check-in and check-out experiences.
- Trained and mentored new front desk staff on company protocols and customer service standards.
- Managed reservation systems effectively, ensuring accurate guest information and availability.
- Assisted in resolving guest inquiries and complaints, enhancing overall guest satisfaction.
Front Desk Agent, Guest Relations Agent
Diffrent Hotels in Tunisia
06.2008 - 07.2022
Education
Bachelor - economics & Management
Zahrouni High School
Tunisia07.2004
Technician Certificate - Reception & Hospitality
Reception & Hospitality
Tunisia01.2010
Specialized Training - Hospitality & Room Division
Hospitality & Room Division
Tunisia05.2021
Russian language - 2nd level
Russia Center of Culture And Science
Tunisia07.2011
Spanish language - 1st level
ATL Languages School
Tunisia08.2020
Skills
- Stress Management
- Information confidentiality
- Patience and composure
- Guest relations
- Sales Techniques
- Team Leadership & Training
- Conflict & Crisis Resolution
- Stress Management
Certification
Certificate of Appreciation, 12/18/22
Timeline
Guest Service Agent
MSC
05.2024 - Current
Acting Front Office Manager
Jouri A Murwab Hotel
10.2022 - 04.2024
Assistant Front Desk Manager
Les Orangers Resort
07.2022 - 09.2022
Front Desk Agent, Guest Relations Agent
Diffrent Hotels in Tunisia
06.2008 - 07.2022
Bachelor - economics & Management
Zahrouni High School
Technician Certificate - Reception & Hospitality
Reception & Hospitality
Specialized Training - Hospitality & Room Division
Hospitality & Room Division
Russian language - 2nd level
Russia Center of Culture And Science
Spanish language - 1st level
ATL Languages School
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