Ahmed Nageb Abdel Aziz
7 Street 12,Ajman, United
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
22
22
years of professional experience
Work History
Front Desk Supervisor
Four Seasons Resort Sharm El Sheikh
04.2021 - 09.2023
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collected room deposits, fees, and payments.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Front Desk Agent
Four Seasons Resort Sharm El Sheikh
Sharm El Sheikh Egypt
04.2020 - 03.2021
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Reservation/Sales Agent Representative
Four Seasons Resort Sharm El Sheikh
11.2008 - 03.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Reservation Supervisor
Grand Sharm Hotel
03.2007 - 10.2008
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
Reservation Agent
Grand Sharm Hotel
01.2006 - 02.2007
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Receptionist
Dive Inn Resort
11.2004 - 12.2005
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Sales Agent
Desert Rose Safari
03.2002 - 10.2004
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Commerce -
Zagazig University
HFQM+872, Shaibet An Nakareyah, Zagazig 2, Al-Shar06.2006
Skills
- Operations Oversight
- Team Building and Supervision
- System Updates
- Rate Changes
- Reservations Management
- Cash Control
- Word Processing
- VIP Guest Relations
- Hospitality Services
- Customer Service Management
- Training and Mentoring
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Elementary (A2)
Timeline
Front Desk Supervisor
Four Seasons Resort Sharm El Sheikh
04.2021 - 09.2023
Front Desk Agent
Four Seasons Resort Sharm El Sheikh
04.2020 - 03.2021
Reservation/Sales Agent Representative
Four Seasons Resort Sharm El Sheikh
11.2008 - 03.2020
Reservation Supervisor
Grand Sharm Hotel
03.2007 - 10.2008
Reservation Agent
Grand Sharm Hotel
01.2006 - 02.2007
Receptionist
Dive Inn Resort
11.2004 - 12.2005
Sales Agent
Desert Rose Safari
03.2002 - 10.2004
Bachelor of Commerce -
Zagazig University
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