Ahmed Nageb Abdel Aziz
7 Street 12,Ajman, United
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
22
22
years of professional experience
Work History
Front Desk Supervisor
Four Seasons Resort Sharm El Sheikh
Sharm El Sheikh Egypt
04.2021 - 09.2023
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collected room deposits, fees, and payments.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Front Desk Agent
Four Seasons Resort Sharm El Sheikh
Sharm El Sheikh Egypt
04.2020 - 03.2021
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Reservation/Sales Agent Representative
Four Seasons Resort Sharm El Sheikh
Sharm El Sheikh Egypt
11.2008 - 03.2020
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Reservation Supervisor
Grand Sharm Hotel
Sharm El Sheikh Egypt
03.2007 - 10.2008
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
Reservation Agent
Grand Sharm Hotel
Sharm El Sheikh Egypt
01.2006 - 02.2007
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Receptionist
Dive Inn Resort
Sharm El Sheikh Egypt
11.2004 - 12.2005
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Sales Agent
Desert Rose Safari
Hurghada Egypt
03.2002 - 10.2004
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelor of Commerce -
Zagazig University
HFQM+872, Shaibet An Nakareyah, Zagazig 2, Al-Shar06.2006
Skills
- Operations Oversight
- Team Building and Supervision
- System Updates
- Rate Changes
- Reservations Management
- Cash Control
- Word Processing
- VIP Guest Relations
- Hospitality Services
- Customer Service Management
- Training and Mentoring
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Elementary (A2)
Timeline
Front Desk Supervisor
Four Seasons Resort Sharm El Sheikh
04.2021 - 09.2023
Front Desk Agent
Four Seasons Resort Sharm El Sheikh
04.2020 - 03.2021
Reservation/Sales Agent Representative
Four Seasons Resort Sharm El Sheikh
11.2008 - 03.2020
Reservation Supervisor
Grand Sharm Hotel
03.2007 - 10.2008
Reservation Agent
Grand Sharm Hotel
01.2006 - 02.2007
Receptionist
Dive Inn Resort
11.2004 - 12.2005
Sales Agent
Desert Rose Safari
03.2002 - 10.2004
Bachelor of Commerce -
Zagazig University