Ahmed Aboyosef
Buying Assistance
Cairo
Summary
Accomplished professional with a proven track record at Amazon, adept in supplier negotiation and enhancing client satisfaction. Leveraged expertise in e-commerce and strategic sourcing to drive supply chain optimization, significantly contributing to revenue growth. Skilled in teamwork and problem-solving, consistently achieving beyond set targets through effective communication and market research.
Offering solid foundation in communication and organizational skills, with readiness to learn and grow within dynamic purchasing environment. Contributes keen eye for detail and knack for managing multiple tasks efficiently. Ready to use and develop problem-solving and data analysis skills in Online Marketing Specialist role.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Buying Assistant
Amazon
06.2024 - Current
- Improved vendor relationships by maintaining consistent communication and addressing concerns promptly.
- Managed sample requests from vendors ensuring timely receipt of samples for buyer evaluations.
- Contributed to increased sales through effective merchandise presentation and display management.
- Maintained accurate records of purchases, invoices, and payments to facilitate smooth financial operations.
- Conducted regular market research to identify emerging trends and opportunities for business growth.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
Trade Finance Officer
Credit Agricole Bank
12.2023 - 05.2024
- Enhanced client satisfaction by effectively managing trade finance processes and proactively resolving concerns.
- Managed a diverse array of financing instruments such as letters of credit, guarantees, and open account transactions to cater to different client needs effectively.
- Coordinated with legal teams to ensure compliance with local and international regulations, minimizing risk exposure for the organization.
- Ensured compliance with regulatory requirements by conducting thorough due diligence on all trade finance transactions.
Customer Service Officer
Concentrix , Amazon Account
03.2022 - 11.2023
- Provided exceptional service to a high volume of customers with a focus on satisfaction.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Administrative Coordinator
HSBC Bank
01.2020 - 08.2022
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
Customer Service Representative
Satherland
03.2019 - 01.2020
- Addressed customer concerns with compassion, fostering loyalty and encouraging repeat patronage.
- Handled high-pressure situations adeptly, ensuring professionalism while settling disputes effectively.
- Addressed escalated customer calls proficiently, delivering resolutions that benefited both parties.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Representative
INTERNATIONAL ENGINEERING GROUP
01.2017 - 01.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Identified high-potential accounts, resulting in increased sales revenue.
- Generated new sales avenues by implementing strategic upselling and cross-selling techniques.
Education
Bachelor of Arts - Political Science
Damanhur University
Egypt 04.2001 -
No Degree - Communication Engineering
Alexandria Higher Institute of Engineering
Alexandria, Egypt 04.2001 -
Skills
Vendor evaluation
E-commerce
Supply chain optimization
Strategic sourcing
Teamwork
Customer service
Problem-solving
Supplier negotiation
Time management
Multitasking
Excellent communication
Market research
reading ,sports
I read a lot and really enjoy books that take me to fantastical settings; I have a particular place in my heart for the Harry Potter books. Outside of books, I like to stay active by swimming, which not only helps me stay in shape but also makes me feel calm. Another one of my passions is cooking, and I enjoy trying out new recipes and bringing flavors to life in the kitchen. These pastimes demonstrate my inventiveness, commitment, and love of detail and adventure.
Timeline
Buying Assistant
Amazon
06.2024 - Current
Trade Finance Officer
Credit Agricole Bank
12.2023 - 05.2024
Customer Service Officer
Concentrix , Amazon Account
03.2022 - 11.2023
Administrative Coordinator
HSBC Bank
01.2020 - 08.2022
Customer Service Representative
Satherland
03.2019 - 01.2020
Sales Representative
INTERNATIONAL ENGINEERING GROUP
01.2017 - 01.2018
Bachelor of Arts - Political Science
Damanhur University
04.2001 -
No Degree - Communication Engineering
Alexandria Higher Institute of Engineering
04.2001 -
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