Ahsante Wilkinson
Guyana
Summary
Proven administrative professional with a track record of enhancing efficiency and confidentiality at Ansa McAl Distribution Inc. Excelled in database management and problem-solving, significantly improving document compliance and customer satisfaction. Skilled in Microsoft Office and adept in verbal and written communication, consistently achieving results beyond employer expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Ansa McAl Distribution Inc.
2020.05 - Current
- Created and updated records and files to maintain document compliance.
- Communicated and ensured compliance for HSSE policies and procedures.
- Kept fleet documents up to date and filed.
- Communicated with customers via phone and email to confirm deliveries and ensured payment for purchases.
- Purchased and maintained office supplies, cleaning supplies and vehicle spares or any other items requested.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Ensured that all employees are equipped with proper PPE to complete their tasks.
- Ensured that all safety equipment are properly stored, serviced and visible to staff.
- Maintained hygiene and pest control services throughout the company.
Administrative Assistant
University Of Guyana
2019.01 - 2020.04
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Compiled time sheets for all coaches and administrative assistants for the department.
- Ensured that athletes are properly equipped for any training activities or competitions.
Enumerator
Guyana Elections Committee (GECOM)
2019.07 - 2019.09
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
Logistics Assistant
Guyana Diabetic Assistant
2019.03 - 2019.03
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Ensured that all representatives present were picked up from the airport on time and dropped off to their respective destinations.
- Generated, distributed and filed copies of all billing paperwork.
Administrative Clerk
Ansa McAl Trading Limited
2018.12 - 2019.03
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information.
- Organized new employee orientation schedules for new hires.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Processed employee termination paperwork at direction of supervisory staff.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
Customer Service Representative
Qualfon Guyana
2016.06 - 2016.09
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Beverage Analyst
Demerara Distillers Limited (DDL)
2015.06 - 2015.08
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
Education
High School Diploma -
The Bishops' High School
Guyana09.2015
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Filing systems
- Spreadsheets Management
- Document Management
- Office Supply Management
- Spreadsheet tracking
- Microsoft Office
- Problem-Solving
Certification
- First Aid, CPR & AED Training - July, 2022
- Fundamentals of Facilities Management 1 - September, 2021
- Maintenance Management - September, 2022
- Fundamentals of Health and Safety in the Workplace Training
- Fire Extinguisher Training - April, 2022
Additional Information
- Member of the Parkside Steel Orchestra and the St. Sidwell's Steel Ensemble.
- Current Secretary of Parkside Steel Orchestra.
- Current Secretary of St. Sidwell's Anglican Church Lamplighters Youth Group.
- Member of the Guyana Scouts Association
- Served on the Executive Board of the Bishops' High School Old Student's Association (BHSOSA) as a committee member (2017-2018) and as the Assistant Secretary (2018-2020).
Timeline
Administrative Clerk
Ansa McAl Distribution Inc.
2020.05 - Current
Enumerator
Guyana Elections Committee (GECOM)
2019.07 - 2019.09
Logistics Assistant
Guyana Diabetic Assistant
2019.03 - 2019.03
Administrative Assistant
University Of Guyana
2019.01 - 2020.04
Administrative Clerk
Ansa McAl Trading Limited
2018.12 - 2019.03
Customer Service Representative
Qualfon Guyana
2016.06 - 2016.09
Beverage Analyst
Demerara Distillers Limited (DDL)
2015.06 - 2015.08
High School Diploma -
The Bishops' High School
- First Aid, CPR & AED Training - July, 2022
- Fundamentals of Facilities Management 1 - September, 2021
- Maintenance Management - September, 2022
- Fundamentals of Health and Safety in the Workplace Training
- Fire Extinguisher Training - April, 2022
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