Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ahsante Wilkinson

Guyana

Summary

Proven administrative professional with a track record of enhancing efficiency and confidentiality at Ansa McAl Distribution Inc. Excelled in database management and problem-solving, significantly improving document compliance and customer satisfaction. Skilled in Microsoft Office and adept in verbal and written communication, consistently achieving results beyond employer expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Clerk

Ansa McAl Distribution Inc.
05.2020 - Current
  • Created and updated records and files to maintain document compliance.
  • Communicated and ensured compliance for HSSE policies and procedures.
  • Kept fleet documents up to date and filed.
  • Communicated with customers via phone and email to confirm deliveries and ensured payment for purchases.
  • Purchased and maintained office supplies, cleaning supplies and vehicle spares or any other items requested.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Ensured that all employees are equipped with proper PPE to complete their tasks.
  • Ensured that all safety equipment are properly stored, serviced and visible to staff.
  • Maintained hygiene and pest control services throughout the company.

Administrative Assistant

University Of Guyana
01.2019 - 04.2020
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Compiled time sheets for all coaches and administrative assistants for the department.
  • Ensured that athletes are properly equipped for any training activities or competitions.


Enumerator

Guyana Elections Committee (GECOM)
07.2019 - 09.2019
  • Increased efficiency in data entry by accurately inputting collected information into the designated database system.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
  • Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
  • Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
  • Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.

Logistics Assistant

Guyana Diabetic Assistant
03.2019 - 03.2019
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Provided exceptional customer service, addressing inquiries and resolving issues.
  • Ensured that all representatives present were picked up from the airport on time and dropped off to their respective destinations.
  • Generated, distributed and filed copies of all billing paperwork.

Administrative Clerk

Ansa McAl Trading Limited
12.2018 - 03.2019
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information.
  • Organized new employee orientation schedules for new hires.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.

Customer Service Representative

Qualfon Guyana
06.2016 - 09.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Beverage Analyst

Demerara Distillers Limited (DDL)
06.2015 - 08.2015
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Queried databases for information needed for report processing.

Education

High School Diploma -

The Bishops' High School
Guyana
09.2015

Skills

  • Clerical Support
  • Maintaining confidentiality
  • Verbal and written communication
  • Database entry
  • Filing systems
  • Spreadsheets Management
  • Document Management
  • Office Supply Management
  • Spreadsheet tracking
  • Microsoft Office
  • Problem-Solving

Certification

  • First Aid, CPR & AED Training - July, 2022
  • Fundamentals of Facilities Management 1 - September, 2021
  • Maintenance Management - September, 2022
  • Fundamentals of Health and Safety in the Workplace Training
  • Fire Extinguisher Training - April, 2022

Additional Information

  • Member of the Parkside Steel Orchestra and the St. Sidwell's Steel Ensemble.
  • Current Secretary of Parkside Steel Orchestra.
  • Current Secretary of St. Sidwell's Anglican Church Lamplighters Youth Group.
  • Member of the Guyana Scouts Association
  • Served on the Executive Board of the Bishops' High School Old Student's Association (BHSOSA) as a committee member (2017-2018) and as the Assistant Secretary (2018-2020).


Timeline

Administrative Clerk

Ansa McAl Distribution Inc.
05.2020 - Current

Enumerator

Guyana Elections Committee (GECOM)
07.2019 - 09.2019

Logistics Assistant

Guyana Diabetic Assistant
03.2019 - 03.2019

Administrative Assistant

University Of Guyana
01.2019 - 04.2020

Administrative Clerk

Ansa McAl Trading Limited
12.2018 - 03.2019

Customer Service Representative

Qualfon Guyana
06.2016 - 09.2016

Beverage Analyst

Demerara Distillers Limited (DDL)
06.2015 - 08.2015

High School Diploma -

The Bishops' High School

Similar Profiles

CREATE PROFILE
Ahsante Wilkinson