Ainhoa Muñoz
Sales Manager
Berlin
Summary
Experienced Sales Manager with a proven track record of effectively managing multiple accounts, driving sales and revenue growth, and implementing comprehensive recruitment strategies. Customer-centric and skilled in communication, problem-solving, and leadership. Excels at leading and managing teams to achieve exceptional results. Strong focus on customer satisfaction and talent for strategic decision-making. Dedicated to delivering outstanding performance and driving organizational success.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Sales Manager
Homelike Internet GmbH
02.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
BUSINESS DEVELOPER
Vistano
(Remote)
11.2019 - 10.2020
- Create and improve proposals for our existing and new clients
- Prepare the company budget and continually track expenses, as well as make sure we are on track to hit revenue targets
- Provide training and mentoring to members of the business development team
- Network with investors and and other business partners to generate new leads
- Developed and implemented strategic business plans and marketing strategies
- Prepared and delivered business reviews to the senior management team regarding progress
- Worked with consumer expectations in mind at all times
- Planned strategies to develop new markets for printing
- Implemented strategic business plans and conducted professional market research and analysis
ADVISOR MANAGER
adviqo GmbH
09.2016 - 08.2019
- Design and implement overall recruitment strategy
- Develop and update job descriptions and job specifications
- Prepare recruitment materials
- Composed guidelines, training materials and introduced more efficient training methods
- Screen candidates resumes and job applications
- On-boarding and offboarding advisor from the system
- Improve the customer/advisor journey as well as created incentive schemes that highly increased our most important KPIs
- Review individual performance of each expert: quality, loyalty and other parameters linked to performance
- Worked with several departments (Marketing, Product, BI) and collaborated with other Adviqo brands
CUSTOMER SERVICE AGENT
Chal-Tec GmbH
Berlin
08.2015 - 08.2016
- Communicating courteously with customers by telephone, email and letter
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
- Responsible of Amazon Spanish Market
- Direct contact with parcel service (DHL, UPS, HERMES, DSV) to scheduled collections for customers
- Communicate and coordinate with internal departments
- Set up new customer accounts
- Issuing refunds or compensation to customers
ACCOUNT MANAGER
Wimdu
Berlin
01.2014 - 06.2015
- B2B/B2C
- Build a long-term relationship with key accounts from different cities around the world
- Dealing with agencies specially in Barcelona to offer them our new product
- Developing new actions to increase capture rate and revenue
- Data quality and results-detail oriented
- In charge of photographers in main cities: hiring process, training, solving issues, invoices, etc
Education
Cabin Crew Certificate -
Ministery of Public Works
Madrid 01.2011 - 01.2012
B-TEC Tourism Information, Promotion And Marketing -
I.E.S La Vega
Málaga 09.2008 - 06.2010
Hispanic Philology And Linguistics -
UNED (Universidad Nacional De Educación A Distancia)
09.2013 - 06.2017
Skills
Time Management
Leadership
Coaching
Sales team training
Account management
Performance management
KPI tracking
Timeline
Sales Manager
Homelike Internet GmbH
02.2021 - Current
BUSINESS DEVELOPER
Vistano
11.2019 - 10.2020
ADVISOR MANAGER
adviqo GmbH
09.2016 - 08.2019
CUSTOMER SERVICE AGENT
Chal-Tec GmbH
08.2015 - 08.2016
ACCOUNT MANAGER
Wimdu
01.2014 - 06.2015
Hispanic Philology And Linguistics -
UNED (Universidad Nacional De Educación A Distancia)
09.2013 - 06.2017
Cabin Crew Certificate -
Ministery of Public Works
01.2011 - 01.2012
B-TEC Tourism Information, Promotion And Marketing -
I.E.S La Vega
09.2008 - 06.2010
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