Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Aishwarya Talware

Aishwarya Talware

IT Support Engineer
Berlin

Summary

Detail-oriented and technically adept IT support professional with experience in troubleshooting hardware, software, and network issues in corporate environments. Skilled in providing first-level technical support, configuring and deploying IT equipment, and maintaining AV and collaboration tools. Strong background in Microsoft technologies, including Active Directory, with the ability to manage user profiles and resolve access issues. Excellent communicator with a customer-focused approach, capable of handling multiple tasks in fast-paced environments while delivering exceptional service. Familiar with supporting both on-premises and remote employees and adept at using ticketing systems like ServiceNow. Eager to contribute to the success of the Employee Tech Operational Support Team at Wayfair by ensuring seamless technical operations and effective collaboration across teams.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

IT Support Specialist

Infosys
09.2022 - 12.2023
  • Operating Systems used: Windows, Linux, MacOS
  • Provided first- and second-line IT support for internal colleagues
  • Provided basic IT support to office users of desktops, laptops, and devices
  • Conducted routine sweeps of AV/Collaboration equipment to ensure optimal performance.
  • Provided first-level technical support to employees via in-person assistance, chat, and ticketing systems.
  • Deployed, configured, and maintained loaner IT equipment for employees.
  • Assisted multiple teams, including onboarding, collaboration operations, and tech support, by addressing technical issues and providing solutions.
  • Supported Ethernet network troubleshooting, VPN connectivity issues, and system access requests.
  • Managed and fulfilled equipment/access requests, ensuring timely delivery and accurate configuration.
  • Communicated effectively across teams and departments to ensure swift resolution of IT issues and strong collaboration.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference
  • Onboarding and Offboarding of the employees using Jira tickets
  • Administrations of Jira, Confluence, Slack, MS Office

Technical Support Engineer

Atyeti
08.2020 - 08.2022


  • Maintained documentation of IT systems, processes, and procedures for easy reference by the team members
  • Improved IT service desk efficiency by implementing streamlined ticketing processes and knowledge base updates
  • Created help desk tickets, troubleshot and resolved desktop issues
  • Answered questions and provided information to customers about new software or hardware.
  • Provided on-campus and remote students with technical support related to university systems, network access, and hardware issues.
  • Assisted with setting up user profiles in Active Directory and resolving access issues.
  • Collaborated with staff to deploy new IT equipment and ensured proper configuration for optimal performance.
  • Documented and resolved support tickets, escalating more complex issues to senior staff as necessary.

Education

Bachelor of Science - Information Technology

CMCS College
06.2017 - 06.2019

Master of Science - Information Technology

Sinhgad Institute
06.2014 - 06.2017

Confluence Slack MS Office Google Workspace - undefined

Skills

Help Desk & User Support

Time Management

Troubleshooting

Java

IT Asset Management

Ticketing System

System Administration

Certification

2022-06 Technical Support Fundamentals

Timeline

IT Support Specialist

Infosys
09.2022 - 12.2023

Technical Support Engineer

Atyeti
08.2020 - 08.2022

Bachelor of Science - Information Technology

CMCS College
06.2017 - 06.2019

Master of Science - Information Technology

Sinhgad Institute
06.2014 - 06.2017

Confluence Slack MS Office Google Workspace - undefined

Aishwarya TalwareIT Support Engineer