Detail-oriented and technically adept IT support professional with experience in troubleshooting hardware, software, and network issues in corporate environments. Skilled in providing first-level technical support, configuring and deploying IT equipment, and maintaining AV and collaboration tools. Strong background in Microsoft technologies, including Active Directory, with the ability to manage user profiles and resolve access issues. Excellent communicator with a customer-focused approach, capable of handling multiple tasks in fast-paced environments while delivering exceptional service. Familiar with supporting both on-premises and remote employees and adept at using ticketing systems like ServiceNow. Eager to contribute to the success of the Employee Tech Operational Support Team at Wayfair by ensuring seamless technical operations and effective collaboration across teams.
Help Desk & User Support
Time Management
Troubleshooting
Java
IT Asset Management
Ticketing System
System Administration