Ajazahemad Siddik
Berlin
Summary
Highly skilled Senior System Administrator with 10+ years of experience. Strong background in designing, installing, and managing complex system infrastructures. Demonstrated strengths in troubleshooting, system security enhancement, and end-user support. Known for optimizing system performance, improving software efficiency, and reducing downtime. Proven success in leading teams to achieve IT objectives while maintaining optimal service levels.
Overview
11
11
years of professional experience
Work History
IT Administrator
ib vogt GmbH
Berlin
01.2020 - Current
- Administration, configuration, and monitoring server (Microsoft).
- Administration of the vSphere server and VM ESX.
- IT support for second and third level support.
- Windows 2016 Server hosted on a VM.
- Jira ticketing tool system.
- Monitoring and configuring the network.
- Microsoft Azure administration, Microsoft Exchange server, AWS Solution for Linux servers
- Troubleshooting and analyzing problems.
- MS 365 and MS Exchange Server 2016.
- MS Azure AD Connect, onboarding, offboarding process.
- Preparing devices, including Windows and MacBooks, for user and asset management.
- CCNA-certified (will renew certificate)
- Experience in ISO 27001.
IT Support Engineer
Myra Products GmbH
Berlin
10.2019 - 11.2021
- 1st and 2nd level support, AWS solution architect, Jenkins, and Docker support.
- Windows and network server configuration.
- Network design, NAS configuration for camera storage.
- MS Azure Active Directory.
- IT process documentation for e-commerce.
- Customer query resolution.
- SLAs maintain.
Technical Support Expert
Azure Knowledge Corporation
Ahemdabad
12.2018 - 06.2019
- Service desk project: inbound and outbound coordination with a team of tech support technicians.
- Troubleshooting the network issue and solving it with the NOC team.
- Providing in-house and over remote support for U.S.-based clients.
- Training interns and team colleagues about first-level troubleshooting.
- I worked on Level 4 tickets with ISP providers.
Senior System Administrator
Adecco India Private Ltd
Bangalore
04.2018 - 10.2018
- Service Desk project.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Closely worked on in-house training for junior system admins.
- Monitoring virtual servers, network servers, and in-premise domain controllers.
- 24/7/365 support on a rotational basis.
System Administrator
Cimpress Technologies India Ltd
Ahmedabad
03.2017 - 11.2017
- Office Productivity Tools - Microsoft Office 365
- Microsoft SCCM skill of DHCP, DNS and Server 2008 and 2012, Active directory
- Onboarding process
- Jira Service desk administration
Desktop Support Engineer L2
IMSI India Pvt Ltd
Ahmedabad
09.2016 - 03.2017
- Removed and replaced malfunctioning components to correct hardware problems
- Configured hardware, devices and software too
- Set up work stations for employees
IT Operation Executive
Tata Consultancy services
Gandhinagar
12.2013 - 11.2015
- Worked with enterprise customers to understand requirements and provide exceptional IT Infrastructure service
Education
Master Of Computer Applications -
Gujarat Technological University
Ahmdedabad, India05.2015
Bachelor of Computer Applications -
Hemchadracharya North Gujarat University
Ahmedabad, India10.2010
Skills
- MS Azure
- Microsoft Windows Server 2016, Microsoft Azure Administration
- Onboarding, offboarding, IT operations, and in-house team building
- Red Hat administration, hybrid environment administration
- Virtualizing solutions: VMware, vSphere
- ISO certification for IT audits
- Network monitoring
- Vendor management for IT hardware and support
- IT inventory management
- Incident management
- Mobile device management
- Configuration management
- Server management
- Tickets system based on SLA
- Deployment server ( Baramundi, Microsoft SCCM )
- ITIL framework
- Network administration
- Infrastructure maintenance
Hobbies and Interests
- Travelling
- Learn new skills and technologies
Languages
English
First Language
German
Intermediate (B1)
B1
Timeline
IT Administrator
ib vogt GmbH
01.2020 - Current
IT Support Engineer
Myra Products GmbH
10.2019 - 11.2021
Technical Support Expert
Azure Knowledge Corporation
12.2018 - 06.2019
Senior System Administrator
Adecco India Private Ltd
04.2018 - 10.2018
System Administrator
Cimpress Technologies India Ltd
03.2017 - 11.2017
Desktop Support Engineer L2
IMSI India Pvt Ltd
09.2016 - 03.2017
IT Operation Executive
Tata Consultancy services
12.2013 - 11.2015
Master Of Computer Applications -
Gujarat Technological University
Bachelor of Computer Applications -
Hemchadracharya North Gujarat University
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