Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Personal Information
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A'kai Carter

Wilmington

Summary

Talented professional with expertise in overseeing customer service, inventory management, and daily operations. Known for fostering team collaboration, driving results, being adaptable to changing needs, and being reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities. Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Front End Manager

Best Buy
01.2020 - 08.2025
  • Managed daily front-end operations to ensure smooth customer service.
  • Trained staff on register procedures and customer interaction techniques.
  • Oversaw inventory management and restocking of front-end supplies.
  • Coordinated scheduling for front-end team to optimize coverage and efficiency.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Implemented best practices for cash handling and transaction accuracy.
  • Collaborated with management to enforce health and safety standards.

Regional Operations Manager

Dollar Tree Stores
06.2024 - 07.2025
  • Streamlined operational workflows to enhance efficiency across regional teams.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Coordinated cross-functional team meetings to address operational challenges and improve communication.
  • Trained new staff on standard operating procedures to ensure compliance and effectiveness.

Front End Manager

Restaurant Depot
01.2020 - 06.2024
  • Led front-end operations, ensuring seamless customer service and efficient workflow management.
  • Mentored team members, fostering a culture of collaboration and continuous improvement in service delivery.
  • Analyzed customer feedback to implement strategic enhancements, resulting in increased satisfaction rates.
  • Developed training programs for new hires, improving onboarding effectiveness and employee retention.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.

Guest Service Manager

Marriott International, Inc.
07.2007 - 06.2024
  • Resolved conflicts between customers and staff in a timely manner.
  • Monitored reservations to track incoming parties and special events.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Ensured proper maintenance of facilities used by guests.
  • Collaborated with other departments within the organization to ensure smooth functioning of operations.
  • Coordinated guest service operations to enhance overall customer satisfaction and loyalty.
  • Trained and mentored staff on best practices for delivering exceptional guest experiences.

Assistant Store Manager

BJ's Wholesale
01.2020 - 12.2021
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Assisted in training and onboarding new staff, enhancing team productivity and cohesion.
  • Managed daily operations, ensuring adherence to company policies and customer service standards.

Operations Manager, Customer Experience

Macys Department Store
01.2016 - 12.2020
  • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
  • Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
  • Established effective communication channels, fostering strong relationships between team members and departments.
  • Streamlined operations processes for increased efficiency and enhanced customer experiences.
  • Improved customer satisfaction ratings by implementing new training programs for staff.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.

Funeral Director

House Of Wright Mortuary
07.2010 - 12.2015
  • Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
  • Scheduled funeral services, coordinated burials and arranged cremations.
  • Performed administrative duties such as answering phones, filing paperwork and completing forms.
  • Led and directed funeral and graveside services.
  • Coordinated funeral arrangements and services, ensuring personalized experiences for families.
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.

Front Office Manager

Hilton Worldwide Hotels
01.2010 - 12.2015
  • Handled customer complaints professionally and efficiently.
  • Resolved guest complaints in a professional manner.
  • Inspected guest rooms prior to check-in to ensure they met quality standards.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered incoming calls from guests seeking reservations or general information.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Managed front desk operations, ensuring smooth check-in and check-out procedures.
  • Trained and supervised front office staff to enhance customer service skills.

Front End Manager

Walmart
01.2007 - 12.2012
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Education

Associate of Science - Funeral Service

McAllister Academy of Funeral Service
07.2010

High School Diploma -

John Dickinson High School
07.2007

Skills

  • Systems and software expertise
  • Employee supervision
  • Guest relations
  • Staff training and development
  • Guest accommodations
  • Property management systems
  • Operational efficiency
  • Conflict management
  • Administrative support
  • Operations
  • Goals and performance
  • Employee motivation
  • Problem-solving skills
  • Team supervision
  • Customer service
  • Team building
  • Systems and software expertise

Certification

Adult and Child CPR Certified

Timeline

Regional Operations Manager

Dollar Tree Stores
06.2024 - 07.2025

Front End Manager

Best Buy
01.2020 - 08.2025

Front End Manager

Restaurant Depot
01.2020 - 06.2024

Assistant Store Manager

BJ's Wholesale
01.2020 - 12.2021

Operations Manager, Customer Experience

Macys Department Store
01.2016 - 12.2020

Funeral Director

House Of Wright Mortuary
07.2010 - 12.2015

Front Office Manager

Hilton Worldwide Hotels
01.2010 - 12.2015

Guest Service Manager

Marriott International, Inc.
07.2007 - 06.2024

Front End Manager

Walmart
01.2007 - 12.2012

High School Diploma -

John Dickinson High School

Associate of Science - Funeral Service

McAllister Academy of Funeral Service

References

References available upon request.

Personal Information

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A'kai Carter