Akai Patrick
Wilmington
Summary
Dynamic professional with extensive experience in guest relations and front desk operations. Proven ability to enhance customer satisfaction through effective conflict resolution and staff training. Skilled in cash handling and inventory management, consistently optimizing processes to improve service delivery and operational efficiency. Detail-oriented offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Staybridge Suties
Wilmington
09.2025 - Current
- Managed the front desk operations.
- Checked guest in and out of hotel property.
Assistant Manager
McDonald's
Wilmington
08.2025 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
Operations Supervisor
CVS Health
Claymont
01.2024 - Current
- Oversaw daily operations and ensured compliance with company policies.
- Managed inventory levels and facilitated timely product replenishment.
- Trained and mentored team members on operational procedures.
- Coordinated scheduling to optimize staff coverage and workflow efficiency.
- Implemented process improvements to enhance service delivery standards.
Front End Manager
Jetro and Restaurant Depot
Wilmington
07.2022 - 07.2025
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Maintained a clean and organized reception area, ensuring a professional and welcoming environment for guests
- Scheduled appointments and meetings for executives and staff members using an online calendar system
- Coordinated travel arrangements for employees, including booking flights, hotels, and transportation
Assistant Manager
Checkers & Rally's Drive-In Restaurants
Wilmington
07.2022 - 07.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Assistant Manager
Dollar Tree and Family Dollar
Wilmington
07.2020 - 07.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
Assistant Club Manager
BJ's Wholesale Club
Bear
01.2020 - 07.2025
- Assisted in managing daily club operations and staff scheduling.
- Coordinated training programs for new employees and ongoing staff development.
- Oversaw inventory management and ensured stock levels met customer demand.
- Implemented store policies to maintain a safe and welcoming environment.
- Resolved customer inquiries and complaints with effective problem-solving skills.
Front End Manager
Walmart
Wilmington
07.2017 - 07.2022
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
Guest Service Manager
Hilton
Wilmington
07.2012 - 07.2017
- Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
- Processed guest payments accurately using cash handling procedures and credit card authorization systems
- Informed guests about hotel amenities, policies, and procedures upon arrival to enhance their overall stay experience
- Closely monitored room availability using reservation software system, maximizing occupancy rates through efficient management of bookings
- Collaborated with other departments such as housekeeping and maintenance to address guest requests or resolve any issues that may arise during their stay
Guest Service Manager
Marriott International
Wilmington
07.2007 - 07.2012
- Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out
- Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
- Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
- Coordinated with housekeeping staff to ensure clean and well-maintained rooms for incoming guests
- Managed the front desk area during high-volume periods, effectively handling multiple tasks while maintaining a calm demeanor
Education
Associate's degree - Funeral Service
American Academy McAllister Institute of Funeral Service
New York07.2010
High school diploma -
John Dickinson Hight School
Wilmington, DE07.2007
Skills
- Front desk operations
- Guest relations
- Reservation management
- Cash handling
- Staff training
- Customer service
- Conflict resolution
- Inventory management
- Team leadership
Certification
- Driver's License
- CPR Certification
- ServSafe
Timeline
Guest Service Agent
Staybridge Suties
09.2025 - Current
Assistant Manager
McDonald's
08.2025 - Current
Operations Supervisor
CVS Health
01.2024 - Current
Front End Manager
Jetro and Restaurant Depot
07.2022 - 07.2025
Assistant Manager
Checkers & Rally's Drive-In Restaurants
07.2022 - 07.2025
Assistant Manager
Dollar Tree and Family Dollar
07.2020 - 07.2025
Assistant Club Manager
BJ's Wholesale Club
01.2020 - 07.2025
Front End Manager
Walmart
07.2017 - 07.2022
Guest Service Manager
Hilton
07.2012 - 07.2017
Guest Service Manager
Marriott International
07.2007 - 07.2012
Associate's degree - Funeral Service
American Academy McAllister Institute of Funeral Service
High school diploma -
John Dickinson Hight School