AKwasi Gyabaah

 Troubleshooting Hardware problems

 Installation and upgrade of new hardware devices

 Technical Support

 Server Management

 Windows Operating Systems

 Mac Operating System

 Linux Operating System

 Customer Service and Support

 Troubleshooting Network

 Securing and Managing Network

 Software Installation and Updates

 Process Automation

 Technical Documentation

• Increased user satisfaction through effective communication and timely resolution of support tickets.
• Developed and implemented preventive maintenance procedures.
• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Contributed to cost savings by identifying opportunities for process improvements within the IT department.
• Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
• Helped streamline repair processes and update procedures for support action consistency.

• Supervised daily configuration activities and business systems operations.
• Walked user through series of steps to determine problem and implement likely solution.
• Offered assistance in implementing and developing training programs.
• Worked with document imaging technologies and deployment software.
• Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
• Coordinated closely with other departments for cross-functional issue resolution when necessary.
• Tested new software and hardware prior to deployment.
• Installed and configured operating systems and applications.
• Configured and tested new software and hardware.
• Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Researched and identified solutions to technical problems.
• Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
• Developed and implemented preventive maintenance procedures.