Hi, I’m
Alaa Sawah
Nasr City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
years of professional experience
Work History
ITWorx
Talent Placement & Deployment Specialist
08.2017 - Current
Job overview
- Talent Sourcing and Assessment: Identify potential candidates and assess their qualifications and fit for specific job openings.
- Job Matching and Deployment Planning: Matching candidates to suitable roles based on skills, competencies, and organizational needs
- Performance Monitoring: Tracking employee performance in new roles and making adjustments as needed for success
- Data Analysis and Compliance: Using data to optimize talent allocation and ensure placements comply with policies and regulations
- Talent Pool Management: Maintaining a pool of potential candidates for future placements and deployments.
Trainera Egypt
Senior Operations Specialist
10.2016 - 07.2017
Job overview
- Employee Engagement: Prepared and distributed manuals, handouts, and online tutorials to provide employees with training materials and resources.
- Gathered feedback on training success and made recommendations to improve training.
- oversaw the use, scheduling, and operation of the on-site training center and its resources.
- Maintained records and provided participants with feedback.
- Coordinated training events with internal and external trainers.
Abraj Misr for Constructions
Senior Administrator Coordinator
10.2015 - 10.2016
Job overview
- Office Coordination: Oversee administrative tasks and ensure smooth day-to-day office operations, including managing schedules and office supplies.
- Team Support: Assist senior management or department heads with administrative tasks such as scheduling meetings, handling correspondence, and preparing documents.
- Project Management: Coordinate and track projects, deadlines, and deliverables across different teams or departments.
- Communication: Facilitate communication within the organization by relaying information, responding to inquiries, and serving as a point of contact.
- Record Keeping: Maintain and organize records, files, and documents, ensuring they are easily accessible and up-to-date.
- Event Coordination: Assist in planning and executing events, meetings, or conferences, handling logistics and coordination as needed.
VFS Tasheel
Expert Team Leader
01.2014 - 10.2015
Job overview
- Team Supervision: Lead and manage a team of experts responsible for visa processing and related tasks, ensuring efficiency and adherence to company policies.
- Visa Process Expertise: Stay updated on visa regulations and industry changes, providing guidance to team members and clients on visa requirements and procedures.
- Quality Assurance: Monitor the accuracy and quality of visa applications, approvals, and documentation to minimize errors and ensure compliance.
- Client Interaction: Serve as a point of contact for clients, addressing inquiries, resolving issues, and providing exceptional customer service.
- Performance Metrics: Establish and track key performance indicators (KPIs) to assess team performance and identify areas for improvement.
- Process Improvement: Continuously improve visa processing workflows and procedures to enhance efficiency and reduce processing times.
Tele Performance Egypt - Nokia Account
Customer Service Representative
11.2011 - 01.2013
Job overview
- Customer Support: Provide assistance to customers via phone, email, or chat, addressing inquiries, troubleshooting technical issues, and resolving service-related problems.
- Billing and Account Management: Assist customers with billing inquiries, plan changes, and account management, ensuring accurate and timely resolution.
- Product Knowledge: Maintain up-to-date knowledge of the company's products and services to effectively educate customers and promote additional offerings.
- Issue Escalation: Escalate complex issues to higher-tier support or relevant departments and follow up to ensure prompt resolution.
- Customer Feedback: Gather and document customer feedback and concerns, sharing insights with the company to improve service quality and customer satisfaction.
- Complaint Resolution: Handle customer complaints and concerns professionally and empathetically, striving to retain and satisfy customers
ITS - Summer Training
Technical Writer
07.2010 - 09.2010
Job overview
- Documentation Creation: Develop user manuals, installation guides, technical specifications, and other documentation to effectively convey complex system information.
- Information Gathering: Collaborate with subject matter experts to gather technical details and translate them into clear and user-friendly content.
- Standardization: Ensure documentation follows industry standards and complies with regulatory requirements for global markets.
- Revision and Updates: Maintain documentation accuracy by regularly reviewing and updating content to reflect system changes and improvements.
- User Training: Assist in creating training materials and resources to help users understand and operate the turnkey system effectively.
- Translation and Localization: Work on translating and localizing documentation for different international markets, considering language and cultural nuances.
DISH Network
Customer Service Representative
09.2009 - 02.2010
Job overview
- Customer Support: Provide assistance to Dish Network customers by addressing inquiries, resolving technical issues, and explaining service plans and packages..
- Troubleshooting: Diagnose and troubleshoot technical problems with satellite TV equipment, signal reception, and channel availability.
- Complaint Resolution: Handle customer complaints and concerns professionally, striving to provide solutions and ensure customer satisfaction.
- Updated account information to maintain customer records.
Education
Ain Shams UniversityCairo
Bachelor of Arts from English Language And Literature
2011
Skills
- Good use of MS-Office Applications
- High ability to work in team
- Proactive energetic and self-motivation
- High communication skills
- Ability to work under pressure
- Well organized
- Allocating Work
- Constructive Feedback
- Creative Solutions
- Disciplinary Action
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Talent Placement & Deployment Specialist
ITWorx
08.2017 - Current
Senior Operations Specialist
Trainera Egypt
10.2016 - 07.2017
Senior Administrator Coordinator
Abraj Misr for Constructions
10.2015 - 10.2016
Expert Team Leader
VFS Tasheel
01.2014 - 10.2015
Customer Service Representative
Tele Performance Egypt - Nokia Account
11.2011 - 01.2013
Technical Writer
ITS - Summer Training
07.2010 - 09.2010
Customer Service Representative
DISH Network
09.2009 - 02.2010
Ain Shams University
Bachelor of Arts from English Language And Literature