Alaizhah Purnell
Lincoln
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Beebe Medical Group
Lewes, DE
09.2025 - Current
- Managed patient check-in, registration, and demographic updates with accuracy.
- Scheduled appointments and coordinated provider calendars to support smooth patient flow.
- Verified insurance coverage and collected required patient information before visits.
- Responded to patient calls, messages, and inquiries with clear, courteous service.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Home Health Aide
Griswold Home Health Care
Lewes, DE
08.2025 - 09.2025
- Assisted clients with bathing, grooming, dietary/ medication needs, and dressing while preserving dignity and comfort.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Supported mobility, transfers, and ambulation using safe lifting and positioning techniques.
- Maintained clean living spaces through light housekeeping, laundry, and sanitation tasks.
- Improved patient well-being by providing compassionate and attentive personal care.
Program Assistant
Brandywine Counseling & Community Services
Georgetown, DE
04.2025 - 06.2025
- Managed front desk operations, routed calls, and supported clients with courteous, confidential service.
- Entered client data accurately into electronic records and maintained organized, compliant documentation.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated referrals to community resources, support services, and aftercare programs
- Provided support to clients with drug and alcohol abuse issues.
Patient Service Representative
Delaware Eye Institute
Rehoboth Beach, DE
05.2024 - 04.2025
- Maintained organized records and supported daily administrative operations in fast-paced medical office.
- Verified insurance eligibility and coverage for patients.
- Scheduled appointments and coordinated provider calendars to support smooth patient flow.
- Responded to patient calls, messages, and inquiries with clear, courteous service.
- Managed patient registration process, confirming data accuracy and completeness.
Operation Support Specialist
Stockley Center
Georgetown, DE
03.2023 - 02.2024
- Coordinated daily administrative support for operations, maintaining accurate records and organized documentation.
- Monitored supply inventories, replenished materials, and supported timely ordering for department needs.
- Assisted with staff scheduling coordination across departments.
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Reviewed data entries for consistency, correcting discrepancies and maintaining reliable files.
Overnight Replenishment Supervisor
Christmas Tree Shop And That
Rehoboth Beach, DE
08.2021 - 11.2021
- Supervised replenishment workflows to maintain stocked sales floor and organized stockroom
- Coordinated freight processing, ticketing, and shelf replenishment to support daily store readiness
- Trained associates on stocking standards, backroom organization, and merchandise handling procedures
- Monitored inventory accuracy and resolved discrepancies affecting product availability
- Directed planogram execution and merchandise placement to align with store presentation standards
Customer Service Associate
Lowes Home Improvment
Millsboro, DE
05.2021 - 07.2021
- Assisted customers with product location, selections, and order support across store departments.
- Processed returns, exchanges, and refunds accurately using point-of-sale systems.
- Resolved customer concerns professionally, escalating complex issues to appropriate supervisors.
- Maintained accurate transaction records while handling payments and cash register duties.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Server
Buffalo Wild Wings
Rehoboth Beach, DE
06.2020 - 05.2021
- Delivered attentive guest service while managing dining room flow and table readiness.
- Entered orders accurately through POS systems and verified special requests with kitchen staff.
- Resolved guest concerns promptly, maintaining service quality and brand standards.
- Handled cash, card, and tip transactions with accuracy and accountability.
- Supported closing duties, reset tables, and prepared sections for next service period.
Key Holder
Save-A-Lot
Millsboro, DE
12.2020 - 04.2021
- Opened and closed store securely, following cash handling and key control procedures.
- Supervised front-end operations, resolving customer issues and maintaining service standards.
- Supported stocking, facing, and product rotation to maintain organized sales floor.
- Monitored inventory levels and reported shortages to support timely replenishment.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Customer Service Associate
Walmart
Rehoboth Beach, DE
04.2018 - 03.2020
- Communicated product availability and inventory updates to improve customer expectations.
- Assisted customers with product location, selections, and order support across store departments.
- Maintained accurate transaction records while handling payments and cash register duties.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Increased team productivity with effective communication and coordination of tasks.
Education
High School Diploma -
Milford Senior High School
Milford, DE05-2019
Skills
- Office administration
- Bookkeeping support
- Phone etiquette
- Multitasking and organization
- Team leadership
- Attention to detail
- Problem-solving
- Data entry proficiency
Timeline
Patient Service Representative
Beebe Medical Group
09.2025 - Current
Home Health Aide
Griswold Home Health Care
08.2025 - 09.2025
Program Assistant
Brandywine Counseling & Community Services
04.2025 - 06.2025
Patient Service Representative
Delaware Eye Institute
05.2024 - 04.2025
Operation Support Specialist
Stockley Center
03.2023 - 02.2024
Overnight Replenishment Supervisor
Christmas Tree Shop And That
08.2021 - 11.2021
Customer Service Associate
Lowes Home Improvment
05.2021 - 07.2021
Key Holder
Save-A-Lot
12.2020 - 04.2021
Server
Buffalo Wild Wings
06.2020 - 05.2021
Customer Service Associate
Walmart
04.2018 - 03.2020
High School Diploma -
Milford Senior High School