Alan Badura
Rüsselsheim
Summary
My professional experience demonstrates that I am capable of delivering the expected goals set by a company. In a short period of time I can guarantee a fast-learning and high-skilled performance. Every goal set by the company can be reached and can be done in a manner of time with all of my professional skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sitel Colombia
06.2022 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Specialist
Concentrix Colombia
04.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- These previous skills were developed while managing over 50 customer calls per day.
Education
High School Diploma -
Gimnasio Psicopedagógico Suba
Bogotá, Colombia11.2019
Skills
- Call Triaging
- Product Organization
- Computer Proficiency
- Critical Thinking
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Customer Service Representative
Sitel Colombia
06.2022 - 11.2022
Customer Service Specialist
Concentrix Colombia
04.2021 - 01.2022
High School Diploma -
Gimnasio Psicopedagógico Suba
Similar Profiles
Carlos Eduardo Fiquitiva RamirezCarlos Eduardo Fiquitiva Ramirez
Bilingual Mentor/Supervisor Trainee at Sitel ColombiaBilingual Mentor/Supervisor Trainee at Sitel Colombia
Carlos Andres Palomino ArbelaezCarlos Andres Palomino Arbelaez
Purchasing Manager Operations Assistance at Vehicle import KIA- Metrokia Colombia - Colombia,Purchasing Manager Operations Assistance at Vehicle import KIA- Metrokia Colombia - Colombia,
Wilnelia Merced Mendoza BelloWilnelia Merced Mendoza Bello
Ventas O Prospectador al Cliente Asistente Virtual at Online Pro Talent Sede Colombia, Atomy Empresa Coreana Sede Colombia , Vendedor, ProspectarVentas O Prospectador al Cliente Asistente Virtual at Online Pro Talent Sede Colombia, Atomy Empresa Coreana Sede Colombia , Vendedor, Prospectar