Albatoul Alhasan
Mainz
Summary
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues, and providing exceptional support to customers. Well-organized with excellent multitasking, time management, and communication skills. Proven skills in ticket system management, documentation checks, and guest check-in. Familiar with regulatory requirements, fee structures, and basic rules. Offering Six years of related experience.
Overview
7
7
years of professional experience
Work History
Check In Agent
AviationPower GmbH
12.2022 - Current
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
Check In Agent
AHS Frankfurt GmbH & Co. KG
04.2022 - 09.2022
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
Ticket Agent
Pan Arab Reiseservice Gmbh
09.2021 - 03.2022
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Collaborated with airline staff to address flight delays or cancellations, minimizing inconvenience for passengers.
Check In Agent
FPS Frankfurt Passenger Services GmbH
03.2019 - 08.2020
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Checked baggage at gate and loaded onto ramp.
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
Service Agent
Securitas
08.2018 - 02.2019
- Control of customer flows and customer advice in the counter hall. Support and advice for passengers when using the check-in machines
- Proactively approach and greet customers when entering the counter hall
- Assisting passengers with automated baggage drop-off counters
- Accompanying individual passengers or groups of passengers to special checkpoints
Hotelkauffrau
Das Grass
07.2017 - 08.2017
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Education
Diploma - State-certified International Aviation Management
Schule Für Touristik Weigand GmbH & Co. KG
Frankfurt Am Main, Germany09.2022
B2 - German
IQ Language School Mainz
01.2018
Skills
- Amadeus reservation System
- Self-Directed
- Social Perceptiveness
- Altea Check-in system
- Sabre Check-in system
- Microsoft Office
- Computer Skills
- Multitasking Abilities
- Task Prioritization
- Customer Service
- Good Telephone Etiquette
- Networking
Languages
Arabic
German
English
spanish
Personal Information
- Date of Birth: 05/30/95
- Gender: Female
- Nationality: German, Syrian
Timeline
Check In Agent
AviationPower GmbH
12.2022 - Current
Check In Agent
AHS Frankfurt GmbH & Co. KG
04.2022 - 09.2022
Ticket Agent
Pan Arab Reiseservice Gmbh
09.2021 - 03.2022
Check In Agent
FPS Frankfurt Passenger Services GmbH
03.2019 - 08.2020
Service Agent
Securitas
08.2018 - 02.2019
Hotelkauffrau
Das Grass
07.2017 - 08.2017
Diploma - State-certified International Aviation Management
Schule Für Touristik Weigand GmbH & Co. KG
B2 - German
IQ Language School Mainz
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