Albina Reynolds

• Conducted thorough risk assessments to identify potential issues and develop mitigation strategies over 23 projects.
• Managed cross-functional teams, resulting in successful completion of program objectives.
• Restructured compliance procedures through coordination with Amazon Payments Europe and Amazon Payments UK with MLRO's to update and create Polices.
• Owner of Compliance Polices.
• Evaluated diverse organisational systems to identify workflow, communication, and resource technical issues across all AML functions .
• Evaluated current processes to develop improvement plans to mitigate risk and reduce costs.
• Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
• Collaborated with various stakeholders across globe to define clear program goals and establish performance metrics.
• Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
• Reviewed program implementation plans to assess risk and feasibility.
• Validated results and performed quality assurance to assess accuracy of data.
• Helped solve diverse program problems with in-depth analysis.
• Analysed unstructured information to derive key insights.
• Risk and Breach record completion for Amazon Payments Europe and Amazon Payments UK as per CSSF regulation.

Designed and facilitated training courses, aligning new learning development and solutions to organisation's strategic goals, mission and vision.

• Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering culture of continuous learning.
• Developed lesson plans, instructional materials and written practice tests for AML new hires and AML Compliance Analysts training courses.
• Assessed additional needs based on training progress and collaborated with management to meet requirements.
• Established mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance
• Collaborated with department and quality managers to identify skill gaps and develop targeted training interventions.
• Increased employee retention through engaging and relevant training sessions tailored to individual needs.
• Supported professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
• Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
• Documented participation and evaluated learning for each participant.
• Tracked students and instructors leaves, attendance, scores, and overall performance in databases.
• Developed customised training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
• Streamlined new training process for trainers, resulting in reduced time to productivity.

• Greeted customers and helped with product questions, selections, and purchases.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Maintained clean and organised store appearance to enhance overall shopping experience for customers.
• Submitted orders for new inventory.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Managed store organisation, maintenance, and purchasing functions.
• Managed all aspects of budgeting for retail location including labor costs, expenses control, revenue tracking.

Maintained up-to-date knowledge on relevant regulations within industry, ensuring company practices remained compliant at all times.

• Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
• Enhanced team performance through regular training sessions and knowledge sharing, resulting in increase in overall efficiency.
• Analysed data from various sources to identify trends impacting quality, making strategic recommendations for improvements based on findings.
• Assisted in implementation of continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
• Improved quality by implementing rigorous testing protocols and identifying areas for improvement.
• Supported new product launches through meticulous inspection processes that ensured adherence to design specifications before release into market's.
• Developed comprehensive quality control documentation, standardising procedures across all departments and promoting consistency.
• Ensured compliance with regulatory standards by conducting thorough audits and recommending corrective actions.
• Leveraged strong communication skills to present quality findings and recommendations to senior leadership, influencing buy-in for necessary changes.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Fixed identified issues to improve workflows.
• Implemented corrective actions to address identified non-compliance issues, ensuring continuous process improvement.
• Created detailed reports on audit findings, enabling senior leadership to make well-informed decisions regarding quality control initiatives.
• Improved overall quality compliance by conducting thorough audits and inspections of processes and systems.

• Developed strong relationships with variouse departments, leading to increased customer satisfaction.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Managed and led team to achieve company goals and exceed targets consistently, fostering positive work environment.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Transformed under-performing teams into productive, profitable teams.
• Facilitated conflict resolution among team members, promoting open communication and fostering positive workplace culture.
• Achieved high employee retention rates by creating inclusive work environment where staff felt valued and supported.
• Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
• Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
• Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
• Increased overall efficiency by identifying areas for improvement and implementing best practices.
• Optimised staff scheduling by analysing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
• Implemented safety protocols to maintain secure work environment for employees and customers.

• Understanding and managing of Outbound shift planning and technical details of various Fulfillment Centers systems across Europe.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Developed strong Senior and General Manager relationships through consistent communication and attentive service.
• Understanding and teaching/advising of detailed operational concepts of flow settings for Fulfillment Center with various systems for multiple FCs with different volume, demand and technical patterns.
• Working effectively together with Operations team on floor including identifying any technical/performance issues or any risks and escalating findings via standardised processes.
• Analysing, tracking and reporting system performance through various tools and taking appropriate problem solving actions whenever needed.
• Launched various new Fulfillment Centers across Europe, ensuring Operations teams are fully supported during and after launch.
• Working autonomously in stressful situations whilst maintaining high standard of attention to detail.

• Reviewed technical documents and collaborated on customised design to achieve process improvement and compliance.
• Process screenings in timely manner to meet designated Service Level Standards.
• Responsible for ensuring compliance to all relevant Global Transaction Compliance (GTC) Standards.
• Maintaining up to date standard regarding policies and procedures to ensure compliance with Sanctions policy and regulations.
• Producing robust MI for investigation and reporting purposes.
• Understanding and mitigating against all Shared Services Technologies and GTC risks.
• Data analysis from various business units to ensure correct format is set for provided data.
• Providing feedback to and liaising with Project Teams regarding required changes after data analysis.
• Attestation of other business units to ensure compliance with current filter settings regarding Sanctions, Politically Exposed Persons and Payments.
• Amendments and creation of batch scripts from new populations and backups.
• Creation and amendment of procedures and policies.

• Analyse and translate trade documentation, in accordance with outlined AML and Sanctions guidelines.
• Screen entities and/or names of individuals and countries involved, using desktop version of FFF application and report on results.
• Make appropriate recommendation supported by documented rationale.
• Process screenings in timely manner to meet designated Service Level Standards.
• If apparent during normal course of investigation submit Suspicious Activity Report (SAR) to Money Laundering Reporting officer.
• Deputy Technical Manager for International Business Unit and Birmingham Team.
• Checking and updating all Procedure every month to ensure that every change in Sanctions or Process is reflected straight away regarding all our procedures and any risk that may arise.
• Ensure all transactions are screened and relevant investigations undertaken to identify activity which could be subject to financial sanctions.
• Responsible for ensuring that trade transactions facilitated by Lloyds Banking Group comply with sanctions group policy.
• Provide technical coaching and feedback to various teams.
• Analyse processes and identify improvements, helping to implement change thereby improving volume and quality of output in response to customer demand.
• Ensure that standards of performance and behaviour are upheld within Flow, and that compliance with agreed processes is followed, implementing “One Best Way” methodology using appropriate Quality Control.
• Ensure completion of required regulatory and statutory requirements, implementing actions to minimise risk and protect bank’s business at all times.

• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Introducing company, its full range of products and services to all new prospects in German speaking countries.
• Advising, promoting and cross-selling full portfolio of products to customer’s/prospect base.
• Achieving departmental and personal targets to ensure business goals are achieved and exceeded.
• Following up, assessing and reporting all potential new business leads.
• Maintaining good customer relations with current customer base.

• Managing international purchasing, loading, documentation and shipment of recycled, technical plastics.
• Managing and personally dealing with all existing German suppliers.
• Researching and obtaining new business contacts.
• Liaising with existing/new European clients.
• Supplier relationship management within international market.
• Strong communication and relationship building skills often flying to Germany/Switzerland/ Austria to be in place when Exports arrived.
• Representing company at relevant international exhibitions.

• Review all financial documentation received from customer accountants and from bank.
• Ensure approved credit can be paid by customer or its business.
• Investigate customer accounts and information thoroughly, such as credit checks and known black lists.
• Liaison with Money Laundering Reporting Officer (MLRO) over any suspicious activity.
• Investigate accounts and Data for AML and Fraud.
• Create relevant reports on any non-Compliant/suspicious documentation or activity.
• Make relevant recommendations as result of financial investigations carried out.
• Training new Staff and ensuring all training course cover industry regulatory procedure including Anti-money laundering policies, Fraud & Bribery, Complaint procedures, Data Protection act and Treating customers fairly.
• Analysing customer accounts for potential risks or problems and making decisions accordingly.
• Building and maintaining exceptional levels of relationship and communication between customer, bank and company.
• Reviewing customer financial status and customer needs to be able to successfully change or upgrade present account.
• Assisting customers in solving unexpected problems and helping to fulfill special requirements.
• Managing high amounts of money.
• Awarded with Best Customer Service International at American Express in 2006.