ALDRIN ALDO THOMAS
Operations Manager
Berlin
Summary
High-energy manager enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Achieved by exceeding sales and service objectives. Organized hub manager experienced in business and team management. Proactively addresses and solves problems with operations to maximize profits. Great at resolving conflicts and developing new service strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Hub Manager
Flink
Berlin
01.2023 - Current
- Educated service personnel on company policy and procedure.
- Maintained posting of MSDS sheets in workplace.
- Evaluated employee performance through close observation and performance rubrics.
- Scheduled in-house and vendor work accounting for sales and customer volume.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced operational risks while organizing data to forecast performance trends.
Team Leader
Flink
Berlin
02.2022 - 12.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through a positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
Operation Supervisor
Coolpex International LTD
02.2018 - 03.2020
- Supporting operation manager with enforcement of company policies and standards
- Monitoring inventory and placing supply orders
- Assisting human resources with recruitment activities and creating work schedules.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Collaborated with peers and other business areas to leverage best practices.
Education
MBA - Project Management
Berlin School of Business And Innovation
Berlin 10.2020 - 10.2022
Bachelor of Science - Mechanical Engineering
CSI College of Engineering
India 08.2012 - 04.2016
Skills
Solidworks (Level of Associate), AutoCAD, Ansys, CNC Train
Problem-Solving
Teambuilding
Analytical and Critical Thinking
Google Workspace
Teamwork and Collaboration
Strategic planning
Project Management
Verbal and written communication
Operations management
Coaching and mentoring
Staff Management
Policies and procedures
Key Performance Indicators
Certification
AutoCAD and 3DstudioMax certified by GACEC Institute.
Timeline
Hub Manager
Flink
01.2023 - Current
Team Leader
Flink
02.2022 - 12.2022
MBA - Project Management
Berlin School of Business And Innovation
10.2020 - 10.2022
Operation Supervisor
Coolpex International LTD
02.2018 - 03.2020
Bachelor of Science - Mechanical Engineering
CSI College of Engineering
08.2012 - 04.2016