Alec Himes
Lincoln
Summary
Dynamic leader with a proven track record at Columbia Sportswear, adept in operations management and team training. Elevated customer satisfaction and reduced employee turnover through strategic leadership and effective communication. Skilled in Storeforce and employee management, achieving notable performance improvements and operational efficiency.
Overview
10
10
years of professional experience
Work History
Retail Floor Manager
Columbia Sportswear
08.2024 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 25 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
Owner/Operator
A&G Services
01.2023 - 08.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Hiring Manager
Nike
06.2021 - 02.2023
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Negotiated salary packages and benefits offerings for newly hired employees, ensuring competitive compensation structures across all departments.
- Managed team of 50 employees to maintain smooth-running operations of shop floor.
- Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
- Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Warehouse Worker
Uline
08.2017 - 02.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 350 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Consistently maintained a low error rate while being a top performer.
Manager in Training
McDonald's
06.2015 - 06.2017
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Assisted in menu development for improved customer satisfaction and increased sales.
- Contributed to business growth by participating in promotional events such as tastings or cooking demonstrations showcasing restaurant offerings outside of normal operations hours.
- Implemented inventory management systems for better stock control and reduced waste.
- Maintained high sanitation standards through regular cleaning schedules and strict adherence to food safety regulations.
- Conducted regular equipment maintenance checks so as not only prolong their lifespan but also maintain consistent performance levels throughout daily use.
- Performed quality checks on ingredients, ensuring freshness and reducing instances of spoilage or contamination.
- Managed scheduling for kitchen staff, ensuring optimal coverage during peak service hours without compromising on service quality or employee workload.
- Analyzed trends in ingredient prices to make informed purchasing decisions that resulted in cost savings without compromising dish quality.
- Coordinated with front-of-house staff for seamless communication between kitchen and dining area, resulting in enhanced teamwork and overall guest experience.
- Trained junior staff members, resulting in a more skilled and cohesive team environment.
- Streamlined order processing system, leading to faster ticket times and improved customer satisfaction ratings.
Education
High School Diploma -
Wooster Highschool
Wooster, OH01-2015
Skills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Scheduling and planning
- Team training and development
- Performance improvements
- Operations management
- Store maintenance
- Employee scheduling
- Employee relations
- Proficient in UKG Dimensions, Workday, Storeforce, and ADP
Accomplishments
- MVP of 2022 awarded by Nike.
- Anti-money laundering certificate.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collective 6 years Management experience.
Timeline
Retail Floor Manager
Columbia Sportswear
08.2024 - Current
Owner/Operator
A&G Services
01.2023 - 08.2024
Hiring Manager
Nike
06.2021 - 02.2023
Warehouse Worker
Uline
08.2017 - 02.2020
Manager in Training
McDonald's
06.2015 - 06.2017
High School Diploma -
Wooster Highschool
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