Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
Generic
Aleksandar Engels

Aleksandar Engels

London

Summary

Driven Head Waiter offering 3 years of experience and dedication to customer service. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Diligent, proactive worker with strong history delivering guest satisfaction in fast-paced environments.

Overview

8
8
years of professional experience
14
14
years of post-secondary education
1
1
Certification

Work history

Volunteering

Allgemeine Kliniken Bad Segeberg
Bad Segeberg, Schleswig Holstein
01.2018 - 07.2020
  • Patient care was introduced
  • Delivering documents and utensils
  • Introduction to various diagnostic methods
  • Observation of many surgeries in person and also minor assistances such as holding hooks, triggering X-Ray pictures taken
  • Cleaning of facilities
  • Drawing blood
  • Being present during meetings regarding further patient treatments

Commis Waiter

Locanda Locatelli
London
11.2022 - 07.2023
  • As a Commis I was working in private dining, silver service and VIP service
  • Our clients expect us to serve food on the highest level of Michelin standards
  • It was my duty to deliver Michelin Star appropriate service of the food from the inside of the kitchen to the floor
  • My responsibilities were to overlook and manage the pass of the chef and the food distribution, managing the coffee/tea service, bread and welcoming service and setting up as well as closing of the restaurant
  • Before and after my promotion I was in charge of the inside of the kitchen and up to 5 more runners in the company

Senior Waiter

Alain Ducasse, Dorchester Hotel
Central London, United Kingdom
07.2023 - 12.2023
  • Maintained high standard of customer service by attentively taking orders and serving meals.
  • Managed table settings for enhanced dining experience.
  • Improved restaurant efficiency with timely food delivery to tables.

Chef De Rang

Claude Bosi at the Bibendum
12.2023 - 06.2024
  • My duties were presenting/explaining the dishes and looking after the guests
  • I am experienced in table talk, whilst also being able to work with programs such as OpenTable as I partially was working at the reception as well

Head waiter

Bob Bob Ricard
London, Soho
07.2024 - 05.2025
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Maintained clean and organised restaurant environment for optimal dining experience.
  • Reduced wait times with efficient seating arrangements.
  • Trained new staff members, promoting consistent service standards across the team.
  • Streamlined table turnover processes, enhancing operational efficiency.
  • Coordinated large party reservations to accommodate high-volume business periods.
  • Conducted inventory checks for smooth operation of the restaurant.
  • Provided discreet, unobtrusive service during private functions ensuring client privacy.
  • Processed payments and reduced customer wait times.
  • Advised customers on wine and beverage pairings with selected food items.

Head waiter

City Social
London
05.2025 - Current
  • Coordinated large party reservations to accommodate high-volume business periods.
  • Assisted in menu development for improved guest satisfaction.
  • Promoted special events at the restaurant resulting in increased bookings.
  • Maintained clean and organised restaurant environment for optimal dining experience.
  • Trained new staff members, promoting consistent service standards across the team.
  • Provided discreet, unobtrusive service during private functions ensuring client privacy.
  • Conducted inventory checks for smooth operation of the restaurant.
  • Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
  • Ensured compliance with health and safety regulations within the restaurant premises.
  • Streamlined table turnover processes, enhancing operational efficiency.
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Ensured accurate orders by effectively communicating with kitchen staff.
  • Resolved customer complaints promptly, fostering a positive dining environment.

Education

GCSE - Secondary Grammar School

Dahlmann Grammar School
Bad Segeberg
09.2011 - 09.2020

A Levels - Biology, Chemistry, Physics

St Bees Sixth Form College Boarding School
St Bees
09.2020 - 06.2022

BSc - Biomedical Science

Brunel University
London
09.2022 - 07.2025

Skills

  • PDR-service
  • Open Table
  • Describing and promoting Products
  • Knowledge
  • Complaint management
  • Upselling
  • Understanding methods and steps explained in a certain manner / protocol
  • Working under pressure
  • Time keeping
  • Negotiation Skills
  • Team-work ability
  • Hosting Services

Certification

  • EDX, 2021, An online Diploma on course work called 'Fundamentals of Neuroscience' by the medical school Harvard, Massachusetts USA.
  • BSc Biomedical Science, Brunel University 2022-2025. Brunel University, London, United Kingdom


Languages

German, English
Native language
Serbian
Advanced
C1
Italian
Intermediate
German
Native
English
Native

Affiliations

Cancer research

Medicine

STEM Sciene related Subjects


Accomplishments

2020 -2021 House Captain of Grindal House est. 1508 at St Bees School, Cumbria, United Kingdom

  • Managing multiple students' activities on activities
  • Overlookig the boarding houses doors/ locks/ bed times
  • Fostering a safer envronment for the youger students
  • Welcoming new students and advertisement

Timeline

Head waiter

City Social
05.2025 - Current

Head waiter

Bob Bob Ricard
07.2024 - 05.2025

Chef De Rang

Claude Bosi at the Bibendum
12.2023 - 06.2024

Senior Waiter

Alain Ducasse, Dorchester Hotel
07.2023 - 12.2023

Commis Waiter

Locanda Locatelli
11.2022 - 07.2023

BSc - Biomedical Science

Brunel University
09.2022 - 07.2025

A Levels - Biology, Chemistry, Physics

St Bees Sixth Form College Boarding School
09.2020 - 06.2022

Volunteering

Allgemeine Kliniken Bad Segeberg
01.2018 - 07.2020

GCSE - Secondary Grammar School

Dahlmann Grammar School
09.2011 - 09.2020

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Aleksandar Engels