Aleksandar Engels
London
Summary
Driven Head Waiter offering 3 years of experience and dedication to customer service. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Diligent, proactive worker with strong history delivering guest satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work history
Volunteering
Allgemeine Kliniken Bad Segeberg
Bad Segeberg, Schleswig Holstein
01.2018 - 07.2020
- Patient care was introduced
- Delivering documents and utensils
- Introduction to various diagnostic methods
- Observation of many surgeries in person and also minor assistances such as holding hooks, triggering X-Ray pictures taken
- Cleaning of facilities
- Drawing blood
- Being present during meetings regarding further patient treatments
Commis Waiter
Locanda Locatelli
London
11.2022 - 07.2023
- As a Commis I was working in private dining, silver service and VIP service
- Our clients expect us to serve food on the highest level of Michelin standards
- It was my duty to deliver Michelin Star appropriate service of the food from the inside of the kitchen to the floor
- My responsibilities were to overlook and manage the pass of the chef and the food distribution, managing the coffee/tea service, bread and welcoming service and setting up as well as closing of the restaurant
- Before and after my promotion I was in charge of the inside of the kitchen and up to 5 more runners in the company
Senior Waiter
Alain Ducasse, Dorchester Hotel
Central London, United Kingdom
07.2023 - 12.2023
- Maintained high standard of customer service by attentively taking orders and serving meals.
- Managed table settings for enhanced dining experience.
- Improved restaurant efficiency with timely food delivery to tables.
Chef De Rang
Claude Bosi at the Bibendum
12.2023 - 06.2024
- My duties were presenting/explaining the dishes and looking after the guests
- I am experienced in table talk, whilst also being able to work with programs such as OpenTable as I partially was working at the reception as well
Head waiter
Bob Bob Ricard
London, Soho
07.2024 - 05.2025
- Increased customer satisfaction by delivering prompt, courteous service.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Reduced wait times with efficient seating arrangements.
- Trained new staff members, promoting consistent service standards across the team.
- Streamlined table turnover processes, enhancing operational efficiency.
- Coordinated large party reservations to accommodate high-volume business periods.
- Conducted inventory checks for smooth operation of the restaurant.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
- Processed payments and reduced customer wait times.
- Advised customers on wine and beverage pairings with selected food items.
Head waiter
City Social
London
05.2025 - Current
- Coordinated large party reservations to accommodate high-volume business periods.
- Assisted in menu development for improved guest satisfaction.
- Promoted special events at the restaurant resulting in increased bookings.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Trained new staff members, promoting consistent service standards across the team.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
- Conducted inventory checks for smooth operation of the restaurant.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Ensured compliance with health and safety regulations within the restaurant premises.
- Streamlined table turnover processes, enhancing operational efficiency.
- Increased customer satisfaction by delivering prompt, courteous service.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Resolved customer complaints promptly, fostering a positive dining environment.
Education
GCSE - Secondary Grammar School
Dahlmann Grammar School
Bad Segeberg 09.2011 - 09.2020
A Levels - Biology, Chemistry, Physics
St Bees Sixth Form College Boarding School
St Bees 09.2020 - 06.2022
BSc - Biomedical Science
Brunel University
London 09.2022 - 07.2025
Skills
- PDR-service
- Open Table
- Describing and promoting Products
- Knowledge
- Complaint management
- Upselling
- Understanding methods and steps explained in a certain manner / protocol
- Working under pressure
- Time keeping
- Negotiation Skills
- Team-work ability
- Hosting Services
Certification
- EDX, 2021, An online Diploma on course work called 'Fundamentals of Neuroscience' by the medical school Harvard, Massachusetts USA.
- BSc Biomedical Science, Brunel University 2022-2025. Brunel University, London, United Kingdom
Languages
German, English
Native language
Serbian
Advanced
C1
Italian
Intermediate
German
Native
English
Native
Affiliations
Cancer research
Medicine
STEM Sciene related Subjects
Accomplishments
2020 -2021 House Captain of Grindal House est. 1508 at St Bees School, Cumbria, United Kingdom
- Managing multiple students' activities on activities
- Overlookig the boarding houses doors/ locks/ bed times
- Fostering a safer envronment for the youger students
- Welcoming new students and advertisement
Timeline
Head waiter
City Social
05.2025 - Current
Head waiter
Bob Bob Ricard
07.2024 - 05.2025
Chef De Rang
Claude Bosi at the Bibendum
12.2023 - 06.2024
Senior Waiter
Alain Ducasse, Dorchester Hotel
07.2023 - 12.2023
Commis Waiter
Locanda Locatelli
11.2022 - 07.2023
BSc - Biomedical Science
Brunel University
09.2022 - 07.2025
A Levels - Biology, Chemistry, Physics
St Bees Sixth Form College Boarding School
09.2020 - 06.2022
Volunteering
Allgemeine Kliniken Bad Segeberg
01.2018 - 07.2020
GCSE - Secondary Grammar School
Dahlmann Grammar School
09.2011 - 09.2020
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