Alena Zapf
Regensburg
Summary
Developed strong customer service skills in fast-paced environment, demonstrating ability to handle diverse tasks efficiently. Proven track record of maintaining high standards of service and resolving issues promptly. Seeking to transition these skills into new field, bringing dedication to quality and teamwork.
Overview
7
7
years of professional experience
Work History
Event Service Worker
R.E. Regensburg Events
08.2022 - Current
- Improved customer satisfaction by providing timely and accurate services in a professional manner.
- Provided friendly and attentive customer service, offering assistance and help to patrons.
- Collaborated with coworkers to complete tasks and improve overall service.
Barista
Cafe Huatfabrik
06.2019 - 08.2021
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Social Media Management
Thoba Einrichtungshaus Baumgartner GmbH
11.2017 - 07.2021
- Assisted in social media management for improved brand visibility and audience engagement.
- Increased brand awareness with creative content creation.
- Helped in designing the business website
Education
Bachelor of Science - Real Estate Economics
Universität Regensburg
Regensburg03-2025
High School Diploma -
Gymnasium Miesbach
Miesbach07-2021
Skills
- Patience and tolerance
- Resilience under pressure
- Communication skills
- Time management
- Costumer Consulting
- Product Presentation
- Team collaboration
Languages
English
Advanced (C1)
French
Intermediate (B1)
Italian
Intermediate (B1)
Timeline
Event Service Worker
R.E. Regensburg Events
08.2022 - Current
Barista
Cafe Huatfabrik
06.2019 - 08.2021
Social Media Management
Thoba Einrichtungshaus Baumgartner GmbH
11.2017 - 07.2021
Bachelor of Science - Real Estate Economics
Universität Regensburg
High School Diploma -
Gymnasium Miesbach
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