Alescia Hardy

• Meeting with clients to review chart information.
• Supported administration staff with records requests to support patient care.
• Uploading information into designated profiles under specific tabs.
• Retrieved medical records upon request from healthcare professionals.
• Maintaining all medical records.
• Disposing of shred and bio hazard materials.
• Making sure all equipment is working to standard.
• Maintained positive working relationship with fellow staff and management.
• Streamlined day-to-day office processes to meet long-term goals.

• Assisting in the emergency room.
• Working morning rounds at 5 a.m. Going from room to room, drawing blood.
• Performing urine and glucose tests, transporting specimens to the lab, and working with cancer, dialysis, neonatal, and geriatric patients.
• Knowledge of medical terminology, reporting any changes in patients, performing EKG tests, and completing reports for every transaction.
• Maintained patient comfort and safety throughout the phlebotomy process.
• Collected specimens from pediatric, adult, geriatric, and special needs patients.
• Verified patient information prior to specimen collection.
• Interacted with patients to gather and record data prior to blood draws.
• Labeled blood vials with critical information like time of collection, date and patient name.

• Collected and organized data to perform data analysis and prepare technical reports.
• Reviewed experimental data to catch potential lab errors and correct mistakes.
• Analyzed results of tests using statistical methods to determine accuracy of results.
• Utilized aseptic techniques to prevent contamination and ensure the integrity of samples and cultures.
• Prepared samples and reagents for testing according to established protocols, ensuring compliance with safety and quality standards.

• Check in and make sure all information is correct for the patients that are coming in to receive their covid 19 vaccination.
• Enforcing the 6 feet apart protocol.
• Scribing for the nurses.
• Documenting all info of patient receiving vaccines.
• Making out their vaccine cards and observing to make sure there are no reactions.
• Transcribing all information.
• Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
• Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
• Resolved work issues and team conflicts to promote progress on complex projects.

• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
• Established or maintained medications and other patient profiles.
• Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.

• Starting at 4:00 a.m going to nursing homes and drawing residents labs.
• Collecting any specimens and bringing it back to the lab.
• Exercising all PPE precautions.
• Being on call to go out and do Stats.
• Prepared materials for phlebotomy such as antiseptics, gauze pads and tourniquets.
• Observed patient for unusual reactions or events to take appropriate action under established guidelines.
• Collaborated with laboratory personnel to resolve specimen issues.
• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

• For drug tests, preparing specimens for pick up.
• Customer Service.
• Doing the necessary paperwork to complete the process.
• Created detailed reports on customer service metrics.
• Developed and implemented customer service standards to ensure quality customer service
• Greeted clients and provided excellent customer service.
• Educated patients on proper blood draw techniques.
• Collected specimens from pediatric, adult, geriatric, and special needs patients.
• Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.

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• Greeted clients and provided excellent customer service
• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
• Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.

• Customer service, assisting customers in finding items, stocking, and some overnight shifts for resetting planograms.
• Making necessary price changes for markdowns.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Completing the merchandise return process.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Collaborated with team members to achieve project milestones within set deadlines.
• Maintained positive working relationship with fellow staff and management.
• Operated cash registers to process payments from customers.
• Answered phone calls regarding inquiries about products or services.
• Organized inventory shelves for easy access and maintenance of stock levels.

• Scheduled appointments for clients based on availability.
• Followed proper safety protocols when handling animals during grooming sessions.
• Played with dogs and cats to maintain socialization and reduce stress.
• Bathed, brushed, and trimmed dogs' coats according to breed standards.
• Cleaned and sanitized all grooming tools and equipment after each use.
• Monitored the well-being of animals under their care to ensure they remain comfortable throughout the process.
• Maintained clean and orderly play yards, kennels and cages.
• Assisted with grooming tasks such as bathing, brushing, and nail trimming.
• Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
• Assisted in checking the condition of pets prior to grooming.
• Provided support to other team members by assisting with daily tasks as needed.

• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Compiled data and prepared reports for management review.
• Assisted with special projects as assigned by management team.
• Scheduled interviews, coordinated logistics such as transportation needs or hotel reservations if necessary.
• Maintained confidentiality of sensitive information regarding personnel matters or business operations.
• Handled incoming calls and directed callers to appropriate department or employee.
• Performed data entry tasks when required.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Greeted visitors in a professional manner, directed them appropriately and notified staff of their arrival.
• Provided administrative support for senior executives.

• Maintained accurate records of sales transactions using point-of-sale systems.
• Supervised daily operations including scheduling shifts, assigning duties.
• Communicated regularly with customers to gain insights into their needs.
• Assigned work and monitored performance of project personnel.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Monitored employee attendance records, timekeeping, and payroll information.
• Delegated work to staff, setting priorities and goals.
• Managed customer service inquiries and complaints in a timely manner.
• Ensured compliance with safety regulations and company policies.

• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Reported changes in patient conditions to registered nurse or physician.
• Distributed drinking water and nourishment to residents.
• Documented activities and recorded information in EMR system.
• Assisted patients with daily living activities, including bathing, dressing, and grooming.

• Provided physical support to assist patients with bathing, dressing and toileting.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Reported changes in patient conditions to registered nurse or physician.
• Answered patient call signals and signal lights to determine patients' needs.
• Distributed drinking water and nourishment to residents.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Supported non-ambulatory residents in range of motion exercises.
• Planned and served meals and snacks to patients according to prescribed diets.
• Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

• Provided physical support to assist patients with bathing, dressing and toileting.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Used mobility devices to transport patients.
• Distributed drinking water and nourishment to residents.
• Documented activities and recorded information in EMR system.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Transported residents within the facility as needed.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

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• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
• Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Answered telephones to respond to questions or requests.
• Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
• Established or maintained medications and other patient profiles.
• Assisted pharmacists in compounding sterile products according to state regulations.
• Organized work areas so that everything was easily accessible when needed.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.

• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
• Entered patient and prescription information into pharmacy software systems with high attention to detail.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Answered telephones to respond to questions or requests.
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
• Assisted pharmacists in compounding sterile products according to state regulations.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Enhanced pharmacy efficiency by developing and implementing organizational systems.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Verified prescriptions and drug labels, documents and packages.

• Educated patients on proper blood draw techniques.
• Collected specimens from pediatric, adult, geriatric, and special needs patients.
• Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
• Performed centrifugation and specimen aliquoting for sample preparation.
• Coordinated workflow based on stat, schedule, or outpatient needs.
• Assisted in the preparation of laboratory specimens for analysis and testing.
• Responded quickly and effectively to emergency situations.
• Verified patient information prior to specimen collection.
• Interacted with patients to gather and record data prior to blood draws.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Adhered to HIPAA guidelines regarding patient privacy.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
• Monitored patients for adverse reactions and provided immediate care as needed.
• Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
• Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.