Alex Anthony
Technical Support Analyst | IT Specialist | Cybersecurity Analyst | Helpdesk Analyst
Viersen
Summary
Highly skilled in IT support, IT desktop support, technical troubleshooting, asset management, and data privacy. Advanced to the role of cybersecurity analyst with CCNA certification, leveraging expertise in diagnosing issues, implementing cybersecurity strategies, and delivering exceptional service. Proficient in network security, incident response, and vulnerability management with a strong focus on regulatory compliance. Holds a B.Sc. (Hons) in Information Technology Administration and Management and is certified in CompTIA Security+ and Google Cybersecurity. Fluent in English, proficient in German (B1), and fully eligible to work across Europe as an EU citizen (Ireland).
Overview
2025
2025
years of professional experience
2025
2025
years of post-secondary education
7
7
Certifications
6
6
Languages
Work History
Cyber Security Analyst
Masterschool
1 2024 - Current
- Developed expertise in Business Continuity Planning, and Disaster Recovery.
- Gained hands-on experience with both offensive and defensive security techniques.
IT Support Europe and Recycling IT Asset
TES. Hybrid
08.2023 - 01.2024
- Handle service desk tickets and resolve technical support requests, Maintain office IT equipment and oversee procurement processes.
- Document and report technical issues for future resolution.
- Track and maintain an accurate inventory of all IT assets.
Develop and implement IT asset management policies and procedures.
Operations IT Recruitment Consultant
UPS Healthcare
07.2022 - 01.2023
- Led the recruitment process for IT operations roles, including system administrators, network engineers, help desk support and IT project managers.
- Implemented process improvements in recruitment operations, optimizing workflow and reducing time-to-hire for critical IT roles.
- Conducted technical assessments and competency-based interviews to ensure candidates met both technical and operational requirements.
Supply Chain Data Privacy Operations
Amazon
01.2019 - 01.2022
- Designed policies to ensure data security, privacy, and regulatory compliance.
- Led incident response efforts related to security breaches.
- Provided training on security best practices, particularly around phishing prevention.
IT Security Specialist
Pacfort Group GmbH
09.2017 - 01.2019
- Developed secure solutions, taking responsibility for all security domains.
- Acted as a security ambassador, embedding a security-first mindset throughout the company.
Junior IT Security Consultant
Intersport Elverys
11.2014 - 08.2017
- Assisted in implementing Zero Trust security models and tailored security solutions.
- Supported system updates to enhance security and applied fixes to vulnerabilities.
IT Application Specialist
GAP
10.2011 - 10.2014
- Ensured compliance with cybersecurity practices and regulations.
- Supported global IT platforms and advised on best practices.
IT Help Desk Specialist / Technical Support
Club Xpress
10.2008 - 09.2011
- Provided rapid technical support and customer service.
- Diagnosed and resolved various technical issues and trained users on technology concepts.
- Supported the South Korean branch in Seoul for two years, adapting solutions to local needs and enhancing response times for international users.
IT Administrator
Elvery's Sports
05.2006 - 05.2008
- Managed and repaired desktops, laptops, printers, and peripherals.
- Configured security profiles and maintained antivirus software.
Education
Cybersecurity Analyst Professional Certificate and Networking -
MasterSchool
MCA - Information Technology
University College Dublin
B.Sc. Hon in Information Technology -
University of Moratuwa
Skills
Jira ticketing
Cybersecurity: Vulnerability Management, Incident Response, Wireshark, Linux, Packet Sniffers, Splunk, Nmap, John the Ripper, Snort
IT Support: Troubleshooting, Hardware/Software Installation, IT Asset Management
TeamViewer
Network Security, CCNA Fundamentals
Nagios
Data Privacy & Compliance (GDPR, PCI-DSS)
McAfee
Customer Service, Technical Training
Microsoft Windows
SCCM
Microsoft Word
Endpoint protection
Certification
CompTIA Security+
Timeline
IT Support Europe and Recycling IT Asset
TES. Hybrid
08.2023 - 01.2024
Operations IT Recruitment Consultant
UPS Healthcare
07.2022 - 01.2023
Supply Chain Data Privacy Operations
Amazon
01.2019 - 01.2022
IT Security Specialist
Pacfort Group GmbH
09.2017 - 01.2019
Junior IT Security Consultant
Intersport Elverys
11.2014 - 08.2017
IT Application Specialist
GAP
10.2011 - 10.2014
IT Help Desk Specialist / Technical Support
Club Xpress
10.2008 - 09.2011
IT Administrator
Elvery's Sports
05.2006 - 05.2008
Cyber Security Analyst
Masterschool
1 2024 - Current
Cybersecurity Analyst Professional Certificate and Networking -
MasterSchool
MCA - Information Technology
University College Dublin
B.Sc. Hon in Information Technology -
University of Moratuwa