Alex Piers

• Taught year 5 and 10 Maths online, fostering students' understanding and confidence in the subject.
• Instructed small groups in various subjects, tailoring sessions to enhance individual learning outcomes.
• Teach students according to a curriculum.
• Obtained Enhanced DBS certification to work safely with young persons and vulnerable adults.
• First Aid training.
• Completed fire safety training to ensure preparedness in emergency situations.
• Use of Applications and software to deliver a service to schools across the country.

Collaborated with artists to enhance music offerings.

• Supported music production efforts to enhance sound quality and artist satisfaction.
• Promoted music across various genres to increase audience reach.
• Organised local club events to boost attendance and engage the community.

• Managed ingress and egress to venues across East Midlands, enhancing security measures.
• Controlled attendance to venues and ensured the smooth operation of events.
• Collaborated with the team to maintain public safety during events.
• Coordinated radio communication with team members and emergency services for efficient response.
• Conducted searches for prohibited items and drugs on event attendees to enhance security.
• Supported event staff by assisting in various operational tasks during events to ensure smooth execution.
• Communicated with members of the public to demonstrate good customer service skills.
• Performed tasks with speed and accuracy within designated timeframes to meet operational needs.

• Loaded van with packets and sorted them into delivery route using handheld device, ensuring efficient organisation for timely deliveries.
• Executed accurate and timely deliveries within allocated time, maintaining high service standards.
• Scanned items for customer signatures at the door, confirming successful delivery and enhancing customer experience.
• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Van check before and after work, drive safely and within the speed limit.
• Unload the van after collections and sort mail into corresponding yorks.

• Problem solving and 1st and 2nd line support.
• Managed user accounts, executed password resets, and performed site access administration.
• Utilised Concerto database to streamline data management processes.
• Leveraged Microsoft Outlook and Manage Engine to enhance communication and optimise ticket management.
• Working according to priorities and SLAs.
• Use of Emails to communicate with team members (Teams) or clients (Out).

• Verified patient information and asked clinical questions, updating records on Pinnacle to maintain data accuracy.
• Accessed Pinnacle to search patients' NHS numbers or D.O.B, efficiently retrieving essential information for clinical staff.
• Welcomed patients to vaccination centre, recording details in System One or NIVS to ensure accurate patient records.
• Listened to the vaccinator as they asked their questions and noted the correct box to mark.
• Visited multiple NHS sites across Leicestershire to gather information.
• Adhered to NHS policies and procedures.