Alexa Pavlak
Bridgeville
Summary
Dynamic and results-driven professional with a strong background in customer service and inventory management at AutoZone. Proven ability to enhance customer satisfaction through effective communication and timely problem resolution. Skilled in data entry and file organization, consistently maintaining accuracy and efficiency in fast-paced environments.
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
7
7
years of professional experience
Work History
Office Assistant
Horney Industrial Electronics
09.2023 - Current
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Improved inventory accuracy, ensuring that stock levels closely matched records through regular audits.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Pleasantly greeted all callers and asked how to be of assistance.
Sales Associate
7 11
05.2023 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Delivery Driver
Amazon
07.2022 - 05.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Part Sales Supervisor
AutoZone
02.2021 - 07.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Ordered parts for customers, repair shops, and service departments for use in car parts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Sales Associate
Wawa
04.2018 - 02.2021
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
High School Diploma -
Sussex Technical High School
Georgetown05-2018
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Excel spreadsheets
- File maintenance
- Professional and mature
- Valid Driver's license
- Supply restocking
- Inventory management
Timeline
Office Assistant
Horney Industrial Electronics
09.2023 - Current
Sales Associate
7 11
05.2023 - 09.2023
Delivery Driver
Amazon
07.2022 - 05.2023
Part Sales Supervisor
AutoZone
02.2021 - 07.2022
Customer Sales Associate
Wawa
04.2018 - 02.2021
High School Diploma -
Sussex Technical High School
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