Alexander Cook

• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving escalations promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Introduced automation tools that streamlined internal processes and improved overall operational efficiency.
• Implemented robust disaster recovery plans that ensured minimal disruption during unexpected events or crises.
• Coordinated cross-functional teams to create cohesive strategies for achieving project goals within specified timelines.
• Facilitated successful transitions from legacy systems to modernized infrastructure by developing detailed migration plans and providing hands-on support throughout implementation phases. ( litigation Hold topics)
• Enhanced security measures to protect sensitive data, reduce risk, and ensure compliance with industry regulations.
• Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
• Reduced system downtime with proactive maintenance, troubleshooting, and problem resolution for various IT infrastructures.
• Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Managed life cycle replacement of hardware and software.

• Demo Event Support Kundenberiech SAP, In Auftrag der Firma Bechtle
• Improved communication between VIPs and their teams through streamlined processes and clear documentation practices.
• Provided personalized support to VIPs during public appearances, contributing to positive image portrayal.
• Collaborated with staff teams to execute tasks efficiently, fostering a productive work environment.
• Assisted in the planning of high-profile events by coordinating logistics and managing guest lists meticulously.
• Coordinated special events for VIPs, guaranteeing memorable experiences for attendees.

• Secon Level IT-Support Coordinator Geman SAP locations

• Access control systems for Building entrances including security access systems

Graduated 07/06/2011

• Warehouse worker Part Time

• Completed on-time deliveries by choosing best and most efficient routes.
• Managed customer inquiries and complaints in polite and professional manner.

• Delivery Driver and Kitcher Worker

• Paramedic training (M1) Course
• Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
• Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
• Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
• Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
• Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.

• Conducted detailed assessments of existing cooling systems to determine appropriate retrofitting strategies or necessary replacements.
• Utilized advanced diagnostic tools to quickly assess issues with cooling systems, reducing downtime for customers and increasing overall productivity levels.
• Delivered exceptional technical support over the phone or via email, addressing customer concerns and providing step-by-step guidance on resolving minor issues independently.
• Resolved technical issues with attention to detail, ensuring optimal functioning of cooling systems.

• Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
• Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
• Utilized surveillance equipment to monitor security of personnel and property.
• Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
• Provided emergency response security, eliminating hazards, and potential dangers.
• Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
• Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.