Due to my professional experience, my educational path and my sporting career, the following skills and characteristics stand out in particular:
• resilience, teamwork, ambition, organizing ability, communication skills, time management and solution orientation.
During my studies, I gained deep insights into the psychological aspects of business. In particular, the psychological conversation skills, social and personality psychology support me in my everyday work to go through customer and employee projects successfully, in a sales-oriented manner. Experienced in working and collaborating directly with clients to ensure all the goals of a project are achieved and met within scope and budget.
Committed to working professionally and diligently on behalf of a company. Skilled in remaining calm, focused and courteous during high-pressure situations.
Customer Service tasks:
• Answering customer inquiries via e-mail and handling a variety of tasks
• Technical inquiries and problem solving via telephone
• Individual bathroom planning
• exhibition advice for private customers in Ratingen/ Langenfeld Achieving almost a doubling of the telephone availability.
Successful implementation of:
• the Microsoft CRM-System and Contact Center
• live chat for fast customer communication
• the Innoplus 3D-Bathroom planning tool for customize Bathrooms with Geberit products.
Supporting the introduction of AI-based e-mail answering and AI-based image recognition (>90% accuracy). Measured project performances and identified areas for improvement. Writing programming codes for ChatGpt for automated e-mail recognition and forwarding. Creating different databases.
KMK- Foreign Language Certificate, Adam-Josef-Küppers Berufskolleg
Certified First Aider, Geberit Vertriebs GmbH - License 2023
Internships:
IT SAP Business Analyst, Qiagen N.V., Hilden.
2 0 1 1 — 2 0 1 1
Interests:
Psychology, Economics, New Cultures and Countries, Meeting Friends and new People.
Driving License:
B, BE
Links:
LinkedIn: https://de.linkedin.com/in/alexander-geibel-508abb232
Address:
Henri-Dunant-Str. 14 Düsseldorf, 40474 Germany