Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic
Alexander Geibel

Alexander Geibel

24.07.1997, Düsseldorf

Summary

Due to my professional experience, my educational path and my sporting career, the following skills and characteristics stand out in particular:


• resilience, teamwork, ambition, organizing ability, communication skills, time management and solution orientation.


During my studies, I gained deep insights into the psychological aspects of business. In particular, the psychological conversation skills, social and personality psychology support me in my everyday work to go through customer and employee projects successfully, in a sales-oriented manner. Experienced in working and collaborating directly with clients to ensure all the goals of a project are achieved and met within scope and budget.


Committed to working professionally and diligently on behalf of a company. Skilled in remaining calm, focused and courteous during high-pressure situations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager B2C

Geberit Vertriebs GmbH
01.2018 - Current

Customer Service tasks:

• Answering customer inquiries via e-mail and handling a variety of tasks

• Technical inquiries and problem solving via telephone

• Individual bathroom planning

• exhibition advice for private customers in Ratingen/ Langenfeld Achieving almost a doubling of the telephone availability.

Successful implementation of:

• the Microsoft CRM-System and Contact Center

• live chat for fast customer communication

• the Innoplus 3D-Bathroom planning tool for customize Bathrooms with Geberit products.

Supporting the introduction of AI-based e-mail answering and AI-based image recognition (>90% accuracy). Measured project performances and identified areas for improvement. Writing programming codes for ChatGpt for automated e-mail recognition and forwarding. Creating different databases.

Education

Master of Science - Business Psychology

IU International University of Applied Sciences
Düsseldorf

Bachelor of Science - Business Psychology

FOM Fachhochschule Für Oekonomie Und Management
Düsseldorf

Apprenticeship - Industrial Business Management Assistant

Adam-Josef-Küppers-Berufskolleg
Ratingen

High School Diploma -

Friedrich-Rückert-Gymnasium
Düsseldorf

Skills

  • Effective Time Management
  • Analytical ability
  • Issue Resolution
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Communication Skills SAP
  • Prioritizing Workflows
  • Microsoft Office and CRM

Certification

KMK- Foreign Language Certificate, Adam-Josef-Küppers Berufskolleg


Certified First Aider, Geberit Vertriebs GmbH - License 2023

Additional Information

Internships:

IT SAP Business Analyst, Qiagen N.V., Hilden.

2 0 1 1 — 2 0 1 1


Interests:

Psychology, Economics, New Cultures and Countries, Meeting Friends and new People.


Driving License:

B, BE


Links:

LinkedIn: https://de.linkedin.com/in/alexander-geibel-508abb232


Address:

Henri-Dunant-Str. 14 Düsseldorf, 40474 Germany



Languages

German
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Beginner (A1)
French
Beginner (A1)

Timeline

Account Manager B2C

Geberit Vertriebs GmbH
01.2018 - Current

Master of Science - Business Psychology

IU International University of Applied Sciences

Bachelor of Science - Business Psychology

FOM Fachhochschule Für Oekonomie Und Management

Apprenticeship - Industrial Business Management Assistant

Adam-Josef-Küppers-Berufskolleg

High School Diploma -

Friedrich-Rückert-Gymnasium
Alexander Geibel