Alexander Moustafa
Bear
Summary
Dynamic Store Manager skilled in team leadership, conflict resolution, and operational excellence. Successfully developed strategies that maximized sales and improved customer relations. Eager to leverage strengths in training and supervision to drive store success.
Overview
7
7
years of professional experience
Work History
Store Manager
Journeys Kidz
Newark
05.2024 - 02.2026
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff to enhance customer service skills.
- Conducted inventory management and maintained stock levels efficiently.
- Implemented visual merchandising standards to create an appealing store layout.
- Monitored sales trends and adjusted product displays accordingly.
- Coordinated team schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Store Manager
Hollister.Co
Newark
08.2019 - 03.2024
- Managed daily store operations and ensured adherence to company policies.
- Trained and supervised staff to enhance customer service skills.
- Conducted inventory management and maintained stock levels efficiently.
- Implemented visual merchandising standards to create an appealing store layout.
- Monitored sales trends and adjusted product displays accordingly.
- Coordinated team schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
High School Diploma -
William Penn Highschool
New Castle, DE05-2020
Skills
- Inventory management
- Visual merchandising
- Sales strategy development
- Customer relationship management
- Staff training
- Team leadership
- Conflict resolution
- Operational excellence
- Performance monitoring
- Time management
- Effective communication
- Problem solving
- Interpersonal skills
- Customer engagement
- Recruitment and selection
- Employee retention strategies
- Team development
- Staff supervision
- Employee engagement
- Employee scheduling
- Inventory control
- Goals and performance
- Problem-solving
- Recruitment and hiring
- Customer service management
- Delegating work
- Hourly shift management
- Team motivation
- Customer relations
- Strategic thinker
- Merchandise planning
- Operations oversight
Timeline
Store Manager
Journeys Kidz
05.2024 - 02.2026
Store Manager
Hollister.Co
08.2019 - 03.2024
High School Diploma -
William Penn Highschool