Alexander Saenz Giedelmann
Los Angeles
Summary
Experienced and communicative Event Manager, Real Estate Agent and Business Developer - as well as implementing sales and marketing tactics to increase goals and customer satisfaction. Bringing enthusiasm, dedication and an exceptional work ethic. Energetic and outgoing, with a constant positive attitude towards guest relations. High volume dining, customer satisfaction and cash handling background.
Overview
18
18
years of professional experience
15
15
years of post-secondary education
Work History
Catering
Banquets On Call (Faena/1H/Marriot/the Boca Raton)
01.2018 - Current
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Prepared and maintained drink stations throughout catering events.
- Supervised catering to reinforce adherence to organizational policies, safety regulations and productivity goals.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Crafted exciting catering options for clients
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits
- Increased catering sales by developing and maintaining strong relationships with clients
Sales Associate
Tower Reality Inc., Ft. Lauderdale
02.2016 - 12.2017
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
Business Development Agent
Kollect S.A.
02.2012 - 12.2015
- Expanded business through effective network development, identifying new, and prospective clients.
- Maintained extensive knowledge of company products and services to provide top expertise to customers.
Sales & Marketing Representative
MIEC
12.2010 - 01.2012
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Evaluated customer needs and feedback to drive product and service improvements.
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
Bi-lingual Customer Service Agent
SITEL Sprint Campaign
01.2007 - 11.2010
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Identified and responded to customer requests and concerns through email, online chat, and phone.
- Developed deep understanding of customer service principles and customer service best practices.
- Provided language translation services for customer service inquiries.
Education
Technical Bussines Development Diploma -
Technical Business Development Diploma
Escuela Colombiana De Carreras Industriales (ECCI) 07.2006 - 12.2008
High School Diploma -
High School Diploma
Bogota, Colombia 02.1986 - 11.1998
Skills
Communication Empathy Motivation and endurance Upbeat, friendly and positive Highly responsible and reliable Technical Business Development Exceptional knowledge in liquor, wine, food and customer service Sales & Marketing Conflict management & resolution Team building & Collaboration Creativity
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Software
Autocad
Timeline
Catering
Banquets On Call (Faena/1H/Marriot/the Boca Raton)
01.2018 - Current
Sales Associate
Tower Reality Inc., Ft. Lauderdale
02.2016 - 12.2017
Business Development Agent
Kollect S.A.
02.2012 - 12.2015
Sales & Marketing Representative
MIEC
12.2010 - 01.2012
Bi-lingual Customer Service Agent
SITEL Sprint Campaign
01.2007 - 11.2010
Technical Bussines Development Diploma -
Technical Business Development Diploma
07.2006 - 12.2008
High School Diploma -
High School Diploma
02.1986 - 11.1998