Alexander Williams
Harrington
Summary
Dynamic professional with extensive experience in retail operations, known for exceptional problem-solving and customer service skills. Successfully managed cash handling and inventory processes, contributing to increased productivity and customer satisfaction. I come to work everyday with a positive attitude ready to grow and help others grow. I enjoy working with the public and being an asset and aid to my community.
Overview
7
7
years of professional experience
Work History
Shift Leader
Walgreens
Magnolia, DE
04.2023 - Current
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and improve customer service.
- Managed inventory levels, conducting regular audits to minimize shrinkage.
- Assisted in training new employees on safety protocols and operational best practices.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Assistant Manager of Operations
Rite Aid
Harrington, DE
10.2019 - 04.2023
- Streamlined inventory management processes to enhance product availability and reduce discrepancies.
- Led training sessions for new staff on operational procedures and customer service standards.
- Coordinated with vendors to ensure timely delivery of products and maintain optimal supply chain operations.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Evaluated operational processes regularly, proposing adjustments that contributed to increased productivity and customer satisfaction.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Education
No Degree - Business Administration
Polk State College
Winter Haven, FLSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Customer service management
- Conflict resolution
- Complaint resolution
- Issue resolution
Timeline
Shift Leader
Walgreens
04.2023 - Current
Assistant Manager of Operations
Rite Aid
10.2019 - 04.2023
No Degree - Business Administration
Polk State College