ALEXANDRA DANIELA HOLBAN
Customer Support Representative
Giarmata-Vii
Summary
Experienced Customer Support Representative with 5+ years in contact center operations. Skilled in addressing customer concerns through phone, email, online chat, and social media. Proficient in Word, Excel, and web-based applications. Strong communication and attention to detail. Exceptional multitasking, critical thinking, and analytical skills for effective issue resolution and customer satisfaction.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
4
4
Languages
Work History
Customer Support Representative
Bosch Service Solutions
11.2024 - Current
- Provide information and assistance to customers from various backgrounds via inbound/outbound Calls/emails/chat/ social media (for e.g. Facebook, Twitter, Instagram); Answer, escalate and follow up all requests in order to ensure proper response and quality of service; Register all details related to customer interactions in the database and contributes to the knowledge base development; Image of the company by following the company's Internal Regulations, policies as well as the service's work instructions and processes; Fulfill additional assignments (for e.g. offers support for other colleagues/ countries/locations/ new services); Meet the service key performance indicators; Get involved in the continuous development and improvement of processes and service; Read, understand and apply the procedures from area of responsibility and other interdepartmental procedures, applicable within the company; Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved; Check invoices in the database, inform the customers about purchasing procedures, prices and product availability. Fulfill any other tasks related to area of responsibility, as requested by direct superior.
Server
Sagebrush BBQ&Grill
05.2024 - 10.2024
- Providing excellent wait service to ensure satisfaction; Taking customer orders and delivering food and beverages; Making menu recommendations, answering questions and sharing additional information with restaurant managers; Inform customers about the day's specials; Up-sell additional products when appropriate; Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages; Communicate order details to the Kitchen Staff
Customer Support Representative
Bosch Service Solutions
12.2018 - 05.2024
- Provide information and assistance to customers from various backgrounds via inbound/outbound Calls/emails/chat/ social media (for e.g. Facebook, Twitter, Instagram); Answer, escalate and follow up all requests in order to ensure proper response and quality of service; Register all details related to customer interactions in the database and contributes to the knowledge base development; Image of the company by following the company's Internal Regulations, policies as well as the service's work instructions and processes; Fulfill additional assignments (for e.g. offers support for other colleagues/ countries/locations/ new services); Meet the service key performance indicators; Get involved in the continuous development and improvement of processes and service; Read, understand and apply the procedures from area of responsibility and other interdepartmental procedures, applicable within the company; Fulfill any other tasks related to area of responsibility, as requested by direct superior.
Server
Sagebrush BBQ&Grill
05.2017 - 10.2017
- Providing excellent wait service to ensure satisfaction; Taking customer orders and delivering food and beverages; Making menu recommendations, answering questions and sharing additional information with restaurant managers; Inform customers about the day's specials; Up-sell additional products when appropriate; Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages; Communicate order details to the Kitchen Staff
Education
Master of Business Administration - Business Management in The European Context
Faculty of Economics And Business Administration
Bachelor - Business Administration And Management
Faculty of Economics And Business Administration
High School Diploma - undefined
Jean Louis Calderon High School
Skills
- Fast learner
- Ability to Multitask
- Management and organization skills
- Ability to work under pressure
Timeline
Customer Support Representative
Bosch Service Solutions
11.2024 - Current
Server
Sagebrush BBQ&Grill
05.2024 - 10.2024
Customer Support Representative
Bosch Service Solutions
12.2018 - 05.2024
Server
Sagebrush BBQ&Grill
05.2017 - 10.2017
Bachelor - Business Administration And Management
Faculty of Economics And Business Administration
High School Diploma - undefined
Jean Louis Calderon High School
Master of Business Administration - Business Management in The European Context
Faculty of Economics And Business Administration
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