Alexandra Rodriguez
Miramar
Summary
Dependable Case worker offering 5-year background in structuring client treatment plans and working closely with numerous social workers to assist in daily tasks. Hardworking and motivated individual skilled working with broad range of age groups, ethnicities and socioeconomic backgrounds. In-depth understanding of human behavior and resource gathering techniques. Also, a Healthcare professional offering over three years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
7
7
years of professional experience
Work History
Emergency Room Registration Clerk
Melbourne Regional Hospital
01.2023 - 06.2024
- Registered patient information accurately in electronic health record system.
- Verified insurance coverage and collected co-pays efficiently.
- Assisted patients with completing necessary forms and documentation.
- Communicated effectively with medical staff to ensure smooth patient flow.
Intake Specialist
Medfast Urgent And Primary Care
12.2022 - 08.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Interacted with insurance providers to obtain necessary documents to complete registration.
Front Desk Receptionist
Pines Dental Care
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
Operation Room Assistant
Memorial Hospital Miramar
03.2022 - 10.2022
- Prepared operating rooms for surgery by setting up equipment and instruments.
- Maintained inventory of items that were placed in each operating room.
- Assist Surgeons to dress in sterile surgical gowns before surgery.
- Collected, prepared and disposed of medical specimens.
- Created safe operating environments for invasive and non-invasive procedures.
- Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively.
FEMA Case Worker
Federal Emergency Management Agency, FEMA
09.2021 - 03.2022
- Managed caseload of family screening and investigation, child removal, permanency planning, and family resource support.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Managed caseload and provided behavioral analysis and therapeutic treatment planning for clients while implementing coping skills techniques.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
Go Peer Tutor
Go Peer
08.2020 - 10.2021
- Assisted other students with homework and provided supplementary instruction.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Taught students remotely via pre-recorded and live video sessions.
- Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
- Met with students and discussed educational goals and expectations.
Medical Assistant Intern
I & B Medical Associates
07.2020 - 03.2021
- Created and prepared patient charts accurately for clinics and medical professionals.
- Verified confidentiality of patient information and data to alleviate potential data breaches.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained client medical history, medication information, symptoms and allergies.
- Verified appropriate lab couriers picked up collected lab specimens.
- Offered age-appropriate patient care before, during and after exams.
Patient Care Intern
Tallahassee Memorial Hospital
05.2019 - 07.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Bachelor of Science - Healthcare Administration
Penn State
OnlineAssociate of Arts - Nursing Transfer
Broward College
Fort Lauderdale, FL12.2021
Phlebotomy Certification - Phlebotomy
Florida Atlantic University
Boca Raton, FL01.2021
High School Diploma -
Somerset Academy Charter High School
Pembroke Pines, FL06.2020
Skills
- Group and individual coaching
- 65 WPM
- Microsoft excel
- Data verification
- Recordkeeping and reporting
- Progress Evaluation
- Appointment Setting
- Creative problem solving
- Medical terminology knowledge
- Good listening skills
- Administrative support
- Technical Support
- Patient Histories
Timeline
Emergency Room Registration Clerk
Melbourne Regional Hospital
01.2023 - 06.2024
Intake Specialist
Medfast Urgent And Primary Care
12.2022 - 08.2023
Front Desk Receptionist
Pines Dental Care
08.2022 - Current
Operation Room Assistant
Memorial Hospital Miramar
03.2022 - 10.2022
FEMA Case Worker
Federal Emergency Management Agency, FEMA
09.2021 - 03.2022
Go Peer Tutor
Go Peer
08.2020 - 10.2021
Medical Assistant Intern
I & B Medical Associates
07.2020 - 03.2021
Patient Care Intern
Tallahassee Memorial Hospital
05.2019 - 07.2019
Bachelor of Science - Healthcare Administration
Penn State
Associate of Arts - Nursing Transfer
Broward College
Phlebotomy Certification - Phlebotomy
Florida Atlantic University
High School Diploma -
Somerset Academy Charter High School