Alexander Hinov
Customer Service Specialist
Prague
Summary
My name is Alex, I am 19 years old I was born and i live In prague, Czech Republic I Am looking for a stable job to expand my knowledge and apply some to my future job I am very Communicative person and charming which is my strongest Link. So team work is no problem for me i can multitask and i believe it is a great skill to apply to any job.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. 3+ years of Mixed Experience in Customer service
Travel agent assistant 2+ yrs
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Support Specialist
Tesa Tape
05.2024 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- SAP system experience to input orders and keep track of Orders.
- Logistics&Supply
Travel Agent Assistant
Alexandria A.s
05.2023 - 01.2024
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
Skate Rink atttendant
Blue martini group
11.2023 - 1 2024
- Customer service, Handling payments and tickets, Safety ensnarement of Customers, Skate hire assistant
Waiter
The Pines
06.2022 - 09.2022
- Customer service, Handling payments and order, Money handling, Communication with customers
Education
Bussiness degree - Business Administration And Management
Business Academy Prague
Prague, Czech Republic 06.2020 - Current
Skills
Customer Relationship Management (CRM)
CRM Software
Microsoft Windows and Office
Sales Support
SAP system
Languages
Czech
Bilingual or Proficient (C2)
Bulgarian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Certification
Cambridge English Certificate C2 level
Personal Information
- Date of Birth: 03/12/2004
- Nationality: Czech&Bulgarian
Software
SAP
Timeline
Customer Support Specialist
Tesa Tape
05.2024 - Current
Skate Rink atttendant
Blue martini group
11.2023 - 1 2024
Travel Agent Assistant
Alexandria A.s
05.2023 - 01.2024
Waiter
The Pines
06.2022 - 09.2022
Bussiness degree - Business Administration And Management
Business Academy Prague
06.2020 - Current
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