Alfred Agyei Nyarko
Leeds
Summary
I am a Project Controls professional with in-depth PMO knowledge across multiple projects and sectors. I have provided project and program support and assurance services on Systems Implementations and Business Change. My PMO experience spans across planning and scheduling, budget tracking, resource management and MI Reporting. I am a proactive individual with an organized approach to work a self-motivator, excellent communicator and dedicated team player.
Overview
16
16
years of professional experience
Work History
Commercial Procurement Officer
Sub-Marine Production, Ministry of Defence
01.2021 - Current
- Supporting contract management and sourcing activities including attending contract review meetings
- Drafting Business Case and Contract Amendments using internal oracle based system
- Arranging and administering tenders
- Administration and management of contract files and records
- Supporting audits and assurance of commercial policies and approvals
- Collating, presenting and maintenance of management information
- Drafting and issuing Request for Quote (RFQs)
- Supporting communication officer with processing and Issuing End User Certificates (EUCs) to all relevant stakeholders for Approvals
- Supporting Spares contracts issuing BC, CA and contract configuration.
Project Coordinator
NHS Digital
08.2016 - 03.2018
- Coordinated PMO activities and processes to support successful delivery of a wide range of digital and system implementation projects
- Supported the development of PMO standard processes to aid the use and adherence to agreed best practices for different projects and work streams
- Contributed to the development of a proactive reporting framework to track plans and key milestone and escalated early sight of delivery issues and risks
- Responsibility and ownership of documentation, change requests and Configuration management processes across a number of high-profile projects
- Coordinated the collation of data about the health of projects and provided reports and metrics to agreed governance standards
- Managed and updated Jira/Confluence Agile sites including the creation of issues/tickets, agile kanban boards, Highlight and retrospective reports
- Worked with relevant stakeholders to establish/maintain a project resource baseline to support delivery plans and managed the resource demand process.
PMO Analyst
SSP Worldwide
01.2014 - 07.2016
- Ensured the agreed governance framework was followed to ensure optimal delivery
- Produced weekly reports of Progress, Problems, Opportunities, and Plans (PPOP) including highlight reports for different projects and work streams
- Assisted with the management and alignment of resource profile for different projects
- Maintained project documentation on and managed access requests on SharePoint
- Supported the Change Control process
- Performed quality assurance to ensure readiness for audits and gateway reviews
- Maintained project reporting calendar to support governance and assurance frameworks
- Documented and shared lessons learned and best practices across the programs and built and leveraged relationships at all levels.
Customer Service Advisor
Capita Customer Management
03.2009 - 12.2012
- Provided outsourced Customer Service support to British Gas, O2, Sky, Google and DWP customers through taking inbound calls and answering billing and other queries
- Worked with customers in financial difficulties, understanding their circumstances and using different debt approaches to help them set up payment plans and manage their cases
- Took card payments and setting up payment plans on the system, compiling reports
- Responsible for following up on late bill payments and ensuring payment plans are affordable and maintainable for customers struggling to meet their agreements/arrangements
- Dealt with customer complaints, ensuring that complaints are resolved to customer’s satisfaction
- Worked with customers that were in financial difficulties understanding their circumstances and using different debt approaches to help them set up payment plans
- Escalated issues which prevents the daily workflow plans and controls from being achieved
- Managed customer journey, identifying failure points and bringing these to the attention of managers and team members to work towards resolution.
Education
Leaders in Conflict Management Training -
G4S Security
Higher National Diploma (HND) -
Sunyani University College
Level 2 Certificate- Principles of Business & Admin -
Learndirect
11.2014
BA Arts – Business with Marketing -
University of Greenwich
09.2011
Skills
- Extensive stakeholder management, planning & scheduling , reporting, governance, project administration and resource management skills
- Documentation and meeting management
- Strong analytical, problem solving, relationship building, team working and interpersonal skills
- Experienced user of MS toolset (Word, Excel, PowerPoint, Visio, Team Member)
- Critical thinking and multitasking and ability to work under pressure to meet tight deadlines
- Working knowledge of industry tools such as Primavera P6, Clarity and Jira & Confluence
- Experienced administrator and manager of shared repositories such as SharePoint & Team Member
- Excellent oral and written communication & presentation skills
References
Available on request
Timeline
Commercial Procurement Officer
Sub-Marine Production, Ministry of Defence
01.2021 - Current
Project Coordinator
NHS Digital
08.2016 - 03.2018
PMO Analyst
SSP Worldwide
01.2014 - 07.2016
Customer Service Advisor
Capita Customer Management
03.2009 - 12.2012
Leaders in Conflict Management Training -
G4S Security
Higher National Diploma (HND) -
Sunyani University College
Level 2 Certificate- Principles of Business & Admin -
Learndirect
BA Arts – Business with Marketing -
University of Greenwich
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