ALFRED BEDZRAH
IT AND CUSTOMER SUPPORT ENGINEER
Berlin
Summary
Dynamic Application Support Engineer with a proven track record at URBAN 1 SILVER SPRING, excelling in technical issue resolution and user support. Enhanced customer satisfaction through effective communication and incident management, while streamlining processes for improved efficiency. Skilled in troubleshooting and fostering strong client relationships, ensuring prompt and effective solutions.
Knowledgeable Application Engineer evaluates and integrates software throughout sales cycle to drive meaningful solutions and increase sales. Collaborates with developer team, project managers and salespeople to implement application designs supporting customer needs and technical challenges. Offers product training, testing and continuous improvement for cost-effectiveness and market leadership.
Overview
5
5
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Application Support Engineer
URBAN 1 SILVER SPRING
06.2023 - 11.2025
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Addressed technical issues and guided end users through resolution.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
Work Study Student
Lab Information Technology Inc
09.2022 - 05.2023
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Organized extracurricular activities to broaden students'' exposure to new skills, experiences, and career paths.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Developed strong relationships with parents and guardians through consistent communication about student progress and goals.
Call Agent
Technical Support Service
05.2021 - 04.2022
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
IT Help Desk Agent
GHANA WATER COMPANY LTD.
06.2020 - 04.2021
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined help desk processes for increased efficiency and faster response times.
- Conducted regular reviews of support procedures to identify areas for improvement or optimization.
- Collaborated with cross-functional teams to address complex system-wide issues.
Education
Bachelor of Science - Business Administration
UNIVERSITY OF EUROPE FOR APPLIED SCIENCE
Berlin, Germany 05.2001 -
Bachelor of Science - Computer Science
UNIVERSITY OF GHANA
ACCRA,GHANA 05.2001 -
Skills
User support
Certification
AWS CERTIFIED MACHINE LEARNING-SPECAILITY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Application Support Engineer
URBAN 1 SILVER SPRING
06.2023 - 11.2025
Work Study Student
Lab Information Technology Inc
09.2022 - 05.2023
Call Agent
Technical Support Service
05.2021 - 04.2022
IT Help Desk Agent
GHANA WATER COMPANY LTD.
06.2020 - 04.2021
Bachelor of Science - Business Administration
UNIVERSITY OF EUROPE FOR APPLIED SCIENCE
05.2001 -
Bachelor of Science - Computer Science
UNIVERSITY OF GHANA
05.2001 -