Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alfred Degnars

Manager, Sommelier
Wilmington,DE

Summary

Customer service professional prepared to excel in any role. Experienced in staffing and personnel dynamics, inventory management, and customer education. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in sales and customer service. Passionate about delivering exceptional experiences and fostering positive team environment.

Overview

7
7
years of professional experience
4
4
Certifications
3
3
Languages

Work History

General Manager

Snuff Mill Butchery and Wine Bar
Wilmington, Delaware
04.2025 - Current
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Generated and directed marketing strategies to increase social media and press presence.
  • Communicated and sampled wines with vendors to update a comprehensive wine list.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Manager

Bardea
09.2023 - 03.2025
  • Spearheaded operational excellence at James Beard-nominated Bardea Food and Drink while cross trained at all other locations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Electronically filed payroll data, inventory and customer contact information. Developed new systems as needed.
  • Managed comprehensive data systems for payroll processing, inventory control, and customer relationship management while developing process improvements.

Bar Manager

1861
04.2021 - 09.2023
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Server

The Cheesecake Factory
06.2018 - 04.2021
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Bachelor of Science - Business Administration And Management

Indiana Institute of Technology
Fort Wayne, IN
05.2001 -

Skills

Operations Management

Customer Relationship Management

Advertising and marketing

Team Leadership

Quality Management

Contract Negotiations

Certification

WSET Level 2 Certfiication

Timeline

WSET Level 2 Certfiication

07-2025

General Manager

Snuff Mill Butchery and Wine Bar
04.2025 - Current

Delaware ABC Certified

02-2025

Certified Microsoft Azure Professional

05-2024

Manager

Bardea
09.2023 - 03.2025

Bar Manager

1861
04.2021 - 09.2023

Delaware Certified Realtor

04-2021

Server

The Cheesecake Factory
06.2018 - 04.2021

Bachelor of Science - Business Administration And Management

Indiana Institute of Technology
05.2001 -

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Alfred DegnarsManager, Sommelier