Ali Akbar
Gottschedstr 3 ,Berlin
Summary
- Dedicated IT Specialist with nearly 3 years of experience providing technical support and troubleshooting within international teams in Saudi Arabia. I hold a Master’s degree in IT Management from the Berlin School of Business and Innovation (BSBI) and have been residing in Germany for the past 2 years, during my studies i worked part-time in UPS. I possess a valid work permit and a German driving license. I excel in resolving complex issues across various operating systems, including Windows and macOS, with a proven track record of effective collaboration with third-party vendors to address audio/visual challenges. My expertise includes maintaining hardware and software systems, performing preventative maintenance, and utilizing diagnostic tools to ensure optimal network performance. Additionally, I am proficient in programming languages and SQL for data management and reporting, contributing to enhanced operational efficiency. A strong communicator committed to delivering exceptional customer satisfaction, I thrive in dynamic, project-based environments. Currently seeking a full-time position where I can leverage my skills and experience to make a meaningful impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Engineer
Shandong Tiejun Electric Power Engineering Co
Umluj
02.2020 - 10.2023
- I collaborate with third-party vendors to address and remediate complex audio/visual issues.
- Utilized data management software to maintain and update database records (SQL, MongoDB).
- Assisted in creating user-friendly dashboards for tracking key performance indicators.
- Install, upgrade, and troubleshoot various operating systems, including Mac, Windows, and Microsoft Office, along with authorized desktop applications like Cisco Jabber.
- IT knowledge with a basic understanding of networks, servers, audio/visual systems, smart devices, and telecommunications.
- Streamlined deployment and maintenance of desktop hardware, peripherals, and networked equipment to support reliable day-to-day operations across multiple departments.
- Assisted in training staff on new systems and technology tools effectively.
Software Developer Intern
Barani Institute of Information Technology
Islamabad
08.2018 - 11.2019
- Developed a task based web applications using JavaScript and React frameworks.
- Attended weekly knowledge sharing sessions with senior engineers to learn best practices in coding techniques.
- Implemented object-oriented designs using Java, C++, C# and React native programming languages.
- Created unit tests for automated testing of code functionality.
- Implemented user interface designs based on specifications from UX designers.
- Debugged and resolved software bugs, improving system performance and reliability.
- Documented software development phases and monitored systems for potential improvements.
- Designed and implemented database solutions for various applications and projects.
- Developed and maintained SQL queries for data retrieval and management tasks.
- Collaborated with teams to define database requirements and optimize performance.
- Participated in code reviews to ensure best practices in database development.
- Wrote scripts and processes for data integration and bug fixes.
Education
Master of Science - Information Technology
University For The Creative Arts
Berlin, Germany06-2025
Bachelor of Science - Computer Science
PMAS-Arid Agriculture University
Pakistan08-2019
Skills
- Data analysis
- Software development
- Database management
- System troubleshooting
- Performance optimization
- User interface design
- IT infrastructure
- IT risk management
- Big data analytics
- Project management
- Problem resolution
- Critical thinking
- SQL expert
- Microsoft ASPNET
- Documentation management
- IoT development
- Machine learning
Certification
- A1 German Certificate - Speakeasy
- International English Language Testing System - IELTS
- OTHM LVL 6 Certificate
- Occupational Health & Safety Institute (KSA) - 2022
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Arabic
Beginner (A1)
A1
German
Beginner
A1
Punjabi
Upper Intermediate (B2)
B2
Timeline
IT Engineer
Shandong Tiejun Electric Power Engineering Co
02.2020 - 10.2023
Software Developer Intern
Barani Institute of Information Technology
08.2018 - 11.2019
Master of Science - Information Technology
University For The Creative Arts
Bachelor of Science - Computer Science
PMAS-Arid Agriculture University
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