An enthusiastic and hardworking professional with a proven track record of thriving in challenging environments and delivering results under pressure. I possess strong persuasive communication skills, particularly in marketing and sales, where I excel at providing value and persuading customers. My unique approach fosters effective collaboration within teams, and I am equally capable of leading initiatives to drive success. With a resilience that ensures I never give up, I bring a distinct edge to every project, demonstrating my commitment to excellence and continuous improvement.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Night Auditor
Hotel Zoo Berlin
06.2024 - Current
Managed cash operations and ensured cash closing compliance with accounting standards
Created and processed invoices for the travel agency and company
Conducted credit report evaluations
Prepared daily financial closing and evaluated daily statistics
Monitored credit card transactions and daily statements for all F&B outlets
Handled guest correspondence and managed complaints effectively
Trained and guided new employees
Updated the daily internal newsletter
Completed all required guest services
Processed reservations and managed quality service
Conducted security tours and supervised events and parties
E-commerce Business Owner & Customer Relationship Manager
Hype Franatics
01.2015 - 01.2025
Founded and manage a successful online store specializing in luxury clothing and sneakers
Developed customer attraction and retention strategies, emphasizing excellent service and personalized offers
Built strong client relationships, earning consistent positive feedback for outstanding customer care
Executed marketing campaigns to boost customer engagement and sales
Planned the launch of a proprietary clothing line utilizing market insights and existing customer base
Financial Consultant Internship
Allianz SNA Lebanon
09.2020 - 05.2021
Completed an internship as a Financial Consultant at Allianz, gaining hands-on experience in the insurance and investment sectors
Responsibilities included identifying client financial needs, educating them on Allianz’s insurance and investment products, and providing tailored financial advice
Built strong client relationships through personalized guidance, highlighted unique product advantages, and supported informed decision-making
Collaborated with the team to meet targets while developing key skills in communication, sales, and customer relationship management, gaining valuable insights into the financial services industry
Operations Manager / Sales and Marketing Coordinator
Al Mahmasa Co
01.2015 - 01.2021
Supervised and motivated the sales team to achieve performance targets
Managed daily operations, improved supply chain efficiency, and resolved customer complaints, resulting in increased sales
Conducted accounting and auditing for financial accuracy and regulatory compliance
Coordinated local and international purchasing processes, negotiating with suppliers for competitive pricing
Developed and implemented marketing strategies to enhance visibility while maintaining product quality
Acted as a liaison between the company, suppliers, vendors, and customers for effective communication
Monitored industry trends and competitor activities, proposing and executing strategies to ensure competitiveness
Internship Sales/Account Executive
Inflexion Tech
06.2019 - 03.2020
Company Overview: SAP
Led in-depth client analysis across industries to identify business needs and deliver tailored SAP solutions
Engaged with C-level executives to address operational challenges, developed customized proposals, and secured new business contracts
Managed sales pipelines, achieved consistent targets, and collaborated with internal teams to align client requirements with SAP offerings
Contributed to marketing strategies through market trend insights, enhancing lead generation and expanding SAP’s market presence
SAP
Education
Masters - Business Entrepreneurship
SRH University of Applied science
09.2021 - 06.2023
Bachelor - International Business
Lebanese American University
09.2015 - 06.2019
Skills
Persuasive Communication
Hobbies
-Bodybuilding
-Motivational speaking
-Fashion
-Business and Entrepreneurship
Timeline
Night Auditor
Hotel Zoo Berlin
06.2024 - Current
Masters - Business Entrepreneurship
SRH University of Applied science
09.2021 - 06.2023
Financial Consultant Internship
Allianz SNA Lebanon
09.2020 - 05.2021
Internship Sales/Account Executive
Inflexion Tech
06.2019 - 03.2020
Bachelor - International Business
Lebanese American University
09.2015 - 06.2019
E-commerce Business Owner & Customer Relationship Manager
Hype Franatics
01.2015 - 01.2025
Operations Manager / Sales and Marketing Coordinator
Al Mahmasa Co
01.2015 - 01.2021
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