Alia Pezzino

• Manage front desk booking and administrative functions of an exclusive private plastic surgery practice

• Source and negotiate with vendors for cost effective purchasing of medical and office supplies/equipment

• Primary point of contact with patients regarding appointments, billing, and pharmacies

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• Tracked daily room inventory to maximize occupancy rates and generate revenues

• Trained, scheduled and evaluated Front Office personnel to ensure coverage during peak hours

• Maintained the reception area to provide a welcoming atmosphere.
• Oversaw financial transactions at the front desk, maintaining accuracy and integrity at all times.
• Attended to special requests from guests, ensuring their needs were met satisfactorily.

• Supervised a front desk staff at a busy Times Square hotel with an international guest list

• Managed multi-line telephone system for incoming calls and routed mail and packages to guests

• Tracked patron accounts for add-on room charges and collected deposits, fees, and payments

• Provided concierge services to guests on local entertainment, dining, and sporting events

• Trained new employees to ensure adherence to hotel standards and practices.
• Handled complaints, resulting in resolved issues and satisfied guests.