Alicia R. Martineau-Thomas
Felton
Summary
Dedicated professional with over 12 years of outstanding performance and results supporting military personnel, their families, and civilians. Disciplined professional with excellent communication, customer service, and technical skills. Used strategic partnerships to optimize shipping and delivery processes. Communicates and coordinates with other departments and partners to fulfill customer’s needs. First point of customer contact for general inquiries. Builds and maintains business relationship with clients and suppliers by providing prompt and accurate service.
Overview
2023
2023
years of professional experience
Work History
Transportation Coordinator
Walmart
10.2022 - 12.2022
- Coordinated transportation schedules to optimize delivery routes and enhance operational efficiency.
- Managed communication between vendors, carriers, and internal teams to ensure timely deliveries.
- Analyzed shipping data to identify trends and improve logistics processes.
- Developed training materials for new team members on transportation software systems.
- Oversaw compliance with safety regulations and company policies in transportation operations.
- Implemented process improvements that reduced delays in freight handling and distribution.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Led shipment scheduling and routing with carriers, enabling reliable customer updates.
Purchasing Manager
UNITED STATES ARMY
01.2010 - 01.2021
- Managed, prepped, and distributed over $1.5M of subsistence to over 1,190 customers.
- Monitored and maintained shipment status via computer system.
- Utilized Microsoft Excel to track inventory and manage stock levels.
- Responded to customer complaints in a timely manner. Investigated and solved issues with shipments for both vendors and customers.
- Communicated with customers and staff to monitor inventories and anticipated their production needs to schedule all necessary supplies and equipment to receive products.
- Initiated calls to ensure timely and accurate invoicing. Recorded and prepared vendor payments according to contracted terms to ensure proper billing of freight/special charges.
- Resolved product downgrades and rejects directly with vendor. Gathered and processed cost information by reviewing pricing to reduce impact to company and customer.
- Sought approval by account manager as needed and worked with other supervisors/managers to coordinate services, keeping them informed as issues arose.
- Projected a knowledgeable, enthusiastic, positive attitude that encouraged customer and employee confidence that reflected the professional image desired by the organization.
Food Service Manager
UNITED STATES ARMY
01.2010 - 01.2021
- Attended and contributed to periodic meetings that helped maintain favorable working relationships among employees and promoted maximum morale, productivity, and efficiency.
- Delivered timely feedback to direct supervisor regarding service failures, customer complaints or any other matters that required his/her attention.
Food Service Supervisor
UNITED STATES ARMY
01.2010 - 01.2021
- Mentored and trained 15 Customer Service Representatives on managing Dining Facility accounts and inventory valued at $100K.
- Communicated with and provided direction and support to less experienced Customer Service Representatives.
- Shared knowledge and guidance to subordinates that promoted maximum morale, productivity, and efficiency of operations.
- Worked diligently to meet or exceed service and operational goals established by the organization; recognized by Director Chief Operating Officer during holiday competition.
- Encouraged growth among staff under her direct leadership that enhanced their professional development with the completion of over 280 hours of job-related training.
- Applied strict adherence to guidance according to the Command Food Service Discipline Program that allowed for exceptional customer service and meeting consumer needs.
Food Service Specialist
UNITED STATES ARMY
01.2010 - 01.2021
- Prepared and served food to approximately 500-1000 customers three times a day.
- Performed other special projects and tasks as assigned.
- Inspected deliveries for accuracy and safety.
- Inventoried goods and kept stock records to minimize loss and support supply ordering.
- Properly handled and stored food to eliminate illness and prevent cross-contamination.
Customer Service Representative
Macy's
2008 - 2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent reconciliation.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Trained new staff on operational procedures and company policies effectively.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Coordinated with team members to ensure smooth operation during peak hours.
- Monitored inventory levels, assisting in restocking items as needed for sales continuity.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Education
Certificate of Training - Hazardous Work Operations, Hazardous Materials & Emergency Services Training Institute
Barton Community College
02.2022
Associate of Occupational Studies - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, Colorado12.2021
OSHA 7505 Introduction to Incident (Accident) Investigation - undefined
OSHA Training Institute Education Centers, Barton Community College
03.2021
OSHA 521 Guide to Industrial Hygiene - undefined
OSHA Training Institute Education Centers, Barton Community College
03.2021
Demonstrated Logistician - undefined
SOLE – The International Society of Logistics, The Army Logistics University
11.2018
High School Diploma - undefined
Malick Secondary High School
Trinidad Port of Spain07.1997
Skills
- Customer Service
- Oral/Written Communication
- Job-Specific Knowledge
- Microsoft Office/Excel
- Dependability
- Technical Knowledge
- Stocking & Inventory
- Analytical Thinking
- Collaborates
- Detail Orientation
- Problem-Solving
- Decision-Making
Timeline
Transportation Coordinator
Walmart
10.2022 - 12.2022
Purchasing Manager
UNITED STATES ARMY
01.2010 - 01.2021
Food Service Manager
UNITED STATES ARMY
01.2010 - 01.2021
Food Service Supervisor
UNITED STATES ARMY
01.2010 - 01.2021
Food Service Specialist
UNITED STATES ARMY
01.2010 - 01.2021
Certificate of Training - Hazardous Work Operations, Hazardous Materials & Emergency Services Training Institute
Barton Community College
Associate of Occupational Studies - Culinary Arts
Auguste Escoffier School of Culinary Arts
OSHA 7505 Introduction to Incident (Accident) Investigation - undefined
OSHA Training Institute Education Centers, Barton Community College
OSHA 521 Guide to Industrial Hygiene - undefined
OSHA Training Institute Education Centers, Barton Community College
Demonstrated Logistician - undefined
SOLE – The International Society of Logistics, The Army Logistics University
High School Diploma - undefined
Malick Secondary High School
Customer Service Representative
Macy's
2008 - 2010