Alida Lapadat
Laufenburg,BW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Vorarbeiterin Reingung
Strabag Property And Facility Services GmbH
08.2020 - Current
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
FRONT DESK MANAGER
HOTEL KORONA 4
05.2011 - 12.2019
- Ensure front desk is tidy and has all necessary stationery and material (e.g
- Pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs.
Receptionist
HOTEL KORONA 4
05.2011 - 04.2014
- Receiving guests at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Communicating with guests and making them feel appreciated
- Being attentive to customers needs and requirements
- Providing guests with information about local attractions and places of interest
- Carrying out duties and responsibilities as and when required by the general manager
- Processing credit cards & cash payments.
Education
University Petru Maior from Targu Mures
High School
Skills
- Calm Under Pressure
- Networking
- Multitasking
- Customer Relationship Management
- Daily Reporting
- Interpersonal Relations
- Multi-Line Phone Systems
- Operations Management
- Computer Reservations Systems
Skills - Languages
Mother tongue - Romanian
German -Intermediate B2
English - Intermediate B2
French - Beginner A1
Timeline
Vorarbeiterin Reingung
Strabag Property And Facility Services GmbH
08.2020 - Current
FRONT DESK MANAGER
HOTEL KORONA 4
05.2011 - 12.2019
Receptionist
HOTEL KORONA 4
05.2011 - 04.2014
University Petru Maior from Targu Mures
High School
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