Ali Al Ghadban
Fitness Trainer, Customer Service And Support, Business Management
Hagen,NW
Summary
Experienced and bringing 14 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Driven with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work History
Customer Support and Management
Schacke Company
01.2021 - 01.2022
- Troubleshot and resolved customer complaints and issues.
- Created personalized solutions for customers experiencing unique challenges or hardships, demonstrating empathy and genuine concern.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
Fitness Trainer
Lebanese American University
01.2018 - 01.2019
- Promoted a positive gym culture by modeling healthy behaviors, maintaining a professional demeanor, and fostering camaraderie among members and staff.
- Increased overall gym revenue with effective sales techniques for new membership sign-ups and upselling of personal training packages.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Conducted fitness assessments to evaluate clients'' physical abilities and set achievable goals.
Master Fitness Trainer
Clever Fit
01.2023 - Current
- Expanded clientele base through successful referrals from satisfied customers and targeted marketing efforts.
- Promoted a positive gym culture by modeling healthy behaviors, maintaining a professional demeanor, and fostering camaraderie among members and staff.
- Increased overall gym revenue with effective sales techniques for new membership sign-ups and upselling of personal training packages.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Conducted fitness assessments to evaluate clients'' physical abilities and set achievable goals.
- Enhanced gym member retention rates by providing excellent customer service and fostering a welcoming environment.
Education
BBA - Business Management
Lebanese International University
Lebanon 04.2001 - 04.2011
Accounting - Accounting
CIS College
Lebanon 04.2001 - 04.2004
MBA - Business Administration And Management
University of The People
04.2001 -
Certified Master Trainer - Health And Physical Fitness
International Sports Sciences Association
U.S.A01.2019
Skills
Fluent in Arabic, English and basic knowledge in French
Excellent knowledge in MS Office: Excel, Word, Basic knowledge in visual basic
Good communicator and follow up, focused, consistent, poised and confident, strong team player, highly motivated to work hard, leadership skills
Reporting and analysis
Customer Relations
Social Media Monitoring
Feedback collection
Accomplishments
- International natural compettion, 2014
- Second place in natural men’s physique competition, 2014
- Achievement award from fit perform association, 2015
- 2nd place in German Fitness Competition (Natural Men’s Physique competition), 2015
- 1st place in International natural physique competition (Natural Men’s physique), 2016
- Pro Physique Competitor, 8/2016
Otherdata
True, True, 10 years, 6 years, fitness, and football, True, True
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Fitness, Running, Reading
I am always driven and motivated to improve my healthy, body and mind. I love to always push others to be better in the gym or in life in general. Moreover, i like to read and improve my mind through reading and writing about things that interest me which i have passion for.
Timeline
Master Fitness Trainer
Clever Fit
01.2023 - Current
Customer Support and Management
Schacke Company
01.2021 - 01.2022
Fitness Trainer
Lebanese American University
01.2018 - 01.2019
BBA - Business Management
Lebanese International University
04.2001 - 04.2011
Accounting - Accounting
CIS College
04.2001 - 04.2004
MBA - Business Administration And Management
University of The People
04.2001 -
Certified Master Trainer - Health And Physical Fitness
International Sports Sciences Association
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