Alina Draia
Germering
Summary
Result-oriented Operations Manager with over 10 years of experience in Indirect Procurement, serving several Global companies, building client relationship and driving growth by leading challenging operations. An operations and transition specialist who is able to quickly adapt to customer needs and translate them into process strategies and standardization. A strong analytical thinker with a result oriented and customer focused attitude who always creates a balance between the client needs and internal stakeholders. Through her people skills, strong ability to collaborate with cross-functional teams, deep domain expertise in driving process implementation and standardization, delivering surprise free operations and positive customer satisfaction she builds commitments to transition initiatives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Indirect Procurement Operations Manager
Lilium GmbH
01.2023 - Current
- Managed a team of 12 BPO Externals covering Transactional Procurement, Spot Buy, Sourcing Manager, Supplier Master Data, Help Desk, and Invoice Resolution activities delivered from Romania and Turkey
- Implemented P2P KPI's and developed Palantir Dashboards to measure and report contractually SLA's and KPI’s leading to a visible improvement in less than 1 year
- Established procurement policies and procedures to enhance compliance with company standards (decrease prepayments requests, reduced ATF orders, set up indirect item onboarding process, order confirmation tracking, PO closing, defined QuickBuy Process, implemented WebShop company order process)
- Optimized procurement processes by implementing strategic sourcing and supplier management initiatives
- Trained new company members on procurement best practices, promoting a culture of continuous improvement within the organization
- Enhanced supplier relationships by fostering open communication channels and addressing performance issues promptly
- Category Manager coverage of several categories: Professional Services, IT, Commercial, HR
- Reduced operating costs through effective negotiation of contracts and pricing agreements with suppliers.
- .Collaborated with cross-functional teams to identify opportunities for cost reduction and/or process improvements (Legal, Finance, Accounting, Controlling, Logistic, Customs, Internal Communication)
P2P Global Operations Manager
Genpact
01.2015 - 01.2023
- P2P Global Operations Lead for a world leading food and drink company (DANONE)
- Responsible for transitioning the European regions towards several Genpact locations (during COVID pandemic in a fully WFH situation) and leading the Operations team in Running mode
- As Global Operations lead I am responsible of: New tool implementation, new process structure, training of customer stakeholders and internal teams during transition phases, PowerBi implementation, Continuous Improvement ideas, RPA implementation
- Managing 7 countries across Europe and LATAN regions covering Transactional Procurement, Spot Buy, Procurement Customer Service, Invoice blocks and Content Management processes
- Have been awarded 2 years in a row(The Kingpins award) as a result of the success which lead to a COO presentation of the account to share learnings internally
P2P Operations Lead
Genpact
01.2019 - 01.2023
- P2P Operations Lead for a British multinational tobacco company (IMPERIAL TABACCO)
- Responsible of transitioning the processes from IBM and ensuring successfully KT and managing UK region covering Transactional Procurement
- Supporting the implementation of a Cognitive Buying Assistant solution (Conversation AI based) on a 5 stage sprints serving more than 10 European countries, Customer Service and Master Data process
- Implemented PowerBi Dashboards to measure and report contractually SLA and KPI’s
P2P Global Operations Lead
Genpact
01.2019 - 01.2020
- P2P Global Operations Lead for an American cleaning and hygiene company (DIVERSEY)
- Managing 22 countries across Europe covering Invoice Processing, AP Customer Service, Payments, Master Data, T&E, Transactional Procurement processes
- Delivering month end reporting, identifying process improvement projects, team development and restructure to cover more efficiently volumes received
- Ticketing tool solution implemented for Customer Service process
P2P Team Leader
Genpact
01.2019 - 12.2019
- P2P Team lead for an American Multinational biopharmaceutical company (Reckitt Benckiser)
- Managing 3 countries (Italy, Greece, Brazil) covering Invoice Processing, Manual Payments, AP Customer Service, Vendor reconciliation processes
- Achieving KPI's/SLA's contractually agreed with the customer, continuously improving on performance benchmarks
- Delivering a surprise free operations by maintaining a strong relationship with client and internal stakeholders (collaborating jointly with India team)
- Reduced escalations and backlog on the process in 2 months period
- Transitioned smoothly the processes from Bucharest to India site by delivering knowledge transfer trainings with no impact on client process
P2P Team Leader
Genpact
01.2018 - 01.2019
- P2P Team lead for an American Multinational biopharmaceutical company (AMGEN)
- Managing 36 countries across EMEA and LACAN regions covering Transactional Procurement, Customer Service, AP Customer Service and Vendor Validation process
- Involved in multiple phases of the Operations transition, completing successfully and without delay all stages by focusing on the knowledge transfer, client relationship management and process stabilization
- Managing the team and increasing the effectiveness and efficiency of operational areas, through improvements to each function as well as coordination and communication between support, business functions and across regions internal teams (collaborating jointly with India team)
Procurement Buyer
Genpact
01.2015 - 01.2018
- Part of the Procurement Operating Center for a multinational brewing and beverage company which was the world's second-largest brewer(SAB MILLER)
- Responsible for the following processes: PR to PO compliance, Spot Buy, PO maintenance
- Capturing 'As is' process and creating/updating periodically work instructions for 'To be' process during the Transition phase of the project
- Sourcing of Indirect Spend categories like Marketing and Supply Chain Logistics
- Preparation and processing RFQ’s and RFP’s while negotiating actively with the bidding suppliers (prices, Payment Terms, delivery conditions) and concluding projects received
- Training and helping new joiners accommodate in the team
- Creating, maintaining and delivering reports based on the my current activity and also on the results of the entire team
- Involved in extra activities that has helped he team to Improve and grow like: LEAN Promoter, Process Trainer
- Buddy
- Involved in the reverse transition of the process by training internal customer employees part of the newly HUB created in Prague
- Delivery of an average of 10% savings compared with a target of 4.7%
Sales Manager
SC MELNOI EVENT SRL
01.2013 - 01.2015
- Company Overview: www.bebermd.ro
- Responsible for activities such as: Administration of the company site (www.bebermd.ro), Updating products, Contacting importers and negotiating quotes and contracts, Billing orders and following the payment deadlines, Following the customer’s needs and customizing quotes, Website promotion through participation in fairs and exhibitions like Baby Expo, Kidex, Babyboom
- Www.bebermd.ro
Sales Manager
SC RomMedical Com SRL
01.2008 - 01.2013
- Responsible for the sales team covering the following key activities: Establishing marketing and sales strategy, Setting goals and coordinating the sales team to reach and exceed the sales targets, Developing and sustaining relationships with existing customer base by building reports to identify sales increase opportunities, Conducting marketing research to identify potential clients, Evaluating customer satisfaction and trends to identify areas of improvement, Visiting annual international fair for children, Kind + Jugend Koln, Germany, to identify new products on the market, Importing new baby products that were not present in Romanian market, signed contracts with companies from Poland (BabyOno), Germany (Bieco), and Spain (BBY), Constantly participating and promoting the imported products via exhibitions in the baby products field (Baby Expo, Kidex, Babyboom), in stores for children, pharmacies and Hypermarket stores, Signing contracts with baby products companies in Europe (BabyOno, Bieco, BBY), with some representative chains of farmacies like Siepcofar (Dona Pharmacies), Sibpharmamed (Reteta Pharmacies), Farmaplus, Gedeon Richter, and with Auchan Hypermarket
Sales Representative
SC RomMedical Com SRL
01.2006 - 01.2008
- Responsible for activities like: Expanding the client database by promoting and increasing the visibility over the new imported baby products in local market, Maintaining positive business relationships to ensure future sales by delivering a high level of met targets, Issuing customer invoices and following up on payment deadlines, Preparing customized quotes and answered inquiries regarding products and services
Assistant Manager
SC RomMedical Com SRL
01.2004 - 01.2006
- Responsible for activities such as: Creating and managing employee schedules, accommodating individual requests and requirements, Filling in for General Manager (GM) in times of absence, Making executive decisions, holding meetings and providing accountability, Primary accounting tasks and issuing invoices for customers, English translations
Education
Master of Science - Human Resources Management
Academy of Economic Studies
Bucharest07-2009
Bachelor of Science - Public Administration And European Integration
Academy of Economic Studies
Bucharest07-2007
Skills
- Cross-functional Team leadership
- Excellent verbal and written communication skills
- Business Process Outsourcing
- Supplier relationship management
- Strong Analytical skills
- Result oriented
- Sourcing, procurement and contract management
- Finance and budget management
Certification
- Six Sigma Certification
- Green Belt trained and certified
Additional Information
ERP Tools: SAP, ARIBA, COUPA, Infor
Reporting Tools: PowerBi, Palantir
Help Desk Ticketing tools: Service Now, Clio, Jira
Accomplishments
- Winter Party
- Family&Friends Day
- Supplier Conference
- Company Merchandize WebShop
- "Self-Administration" Insolvency process
Languages
English
Advanced (C1)
German
Intermediate (B1)
Spanish
Intermediate (B1)
Other interests
In my spare time I love jogging, spending time with my family and kids, playing board games with my friends and traveling. For the last 10 years I have been helping my mother in law with creating jewellery and “Martisoare” from polymer clay (small objects to celebrate the beginning of spring given by boys to girls on 1st of March). Doing this gives me a lot of pleasure because it is relaxing, it takes me out from the daily routine and provides the feeling of joy when seeing other people enjoying the art crafts created by me.
Timeline
Indirect Procurement Operations Manager
Lilium GmbH
01.2023 - Current
P2P Global Operations Lead
Genpact
01.2019 - 01.2020
P2P Team Leader
Genpact
01.2019 - 12.2019
P2P Operations Lead
Genpact
01.2019 - 01.2023
P2P Team Leader
Genpact
01.2018 - 01.2019
Procurement Buyer
Genpact
01.2015 - 01.2018
P2P Global Operations Manager
Genpact
01.2015 - 01.2023
Sales Manager
SC MELNOI EVENT SRL
01.2013 - 01.2015
Sales Manager
SC RomMedical Com SRL
01.2008 - 01.2013
Sales Representative
SC RomMedical Com SRL
01.2006 - 01.2008
Assistant Manager
SC RomMedical Com SRL
01.2004 - 01.2006
- Six Sigma Certification
- Green Belt trained and certified
Master of Science - Human Resources Management
Academy of Economic Studies
Bachelor of Science - Public Administration And European Integration
Academy of Economic Studies