Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alina Popil

Nürburg

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

1
1
year of professional experience

Work History

Service

Lindner
06.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Housekeeper

Lindner
04.2022 - 06.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Travel Agent

Globus Travel Agency
12.2021 - 03.2022
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.

Education

Bachelor of Science - International Relations And Affairs

Vasyl Stus Donetsk National University
Vinnytsia, Ukraine
05.2024

GED -

Vasyl Stus Donets National University
Vinnytsia, Ukraine
05.2024

Skills

  • Project Estimation and Bidding
  • Testing and Analysis
  • Power Tool Proficiency
  • Hand Tool Knowledge
  • Customer Support
  • Strong English Language Skills

Languages

Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Intermediate (B1)
Belarusian
Intermediate (B1)
Croatian
Beginner (A1)
Spanish
Beginner (A1)

Timeline

Service

Lindner
06.2022 - Current

Housekeeper

Lindner
04.2022 - 06.2022

Travel Agent

Globus Travel Agency
12.2021 - 03.2022

Bachelor of Science - International Relations And Affairs

Vasyl Stus Donetsk National University

GED -

Vasyl Stus Donets National University

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Alina Popil