Accomplished professional with expertise in international student recruitment and higher education management, driving enrolment growth through strategic stakeholder engagement and sales conversion strategies. Proven track record in team leadership and training, programme management, and process improvement, leveraging CRM systems to enhance customer relationship management. Adept at cross-cultural communication and motivational leadership, with a focus on talent development and policy implementation to achieve performance metrics analysis. Committed to advancing B2C sales and service excellence while fostering team building for sustained organisational success.